
Customer Care Officer @ Geylang Bahru
1 week ago
Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Kallang Sector
Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm
Job Responsibilities
Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction Simultaneously handle multiple chats Provide appropriate solutions and alternatives timely to meet the KPIs. Handle customer's enquiries and complaints (High consumption, bill presentation,-
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