Customer Service Executive

1 week ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Customer Service Executive (Contract basis, renewable yearly)

working days per week from 8.30am to 5.30pm or 9.30am to 6.30pm, including weekend and PH. Requires to hold standby phone (taking turns between 3 CS)

Salary: $2600 -$3000

Location: Geylang Bahru

Job scope:

  • Manage incoming calls, inquiries, and record case information
  • Assist service hall bookings and administration
  • Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
  • Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
  • Keep records of customer interactions, process, documentation, and update customer's cases
  • Support frontline staff on administrative duties
  • Work closely with Finance and Operations Team
  • Follow communication procedures, guidelines, and policies
  • Assist in ad-hoc administrative duties
  • Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
  • Assist with administration and documentation for all repatriation cases
  • Respond to enquiries via email, web, and phone in a timely manner

Requirements:

  • Diploma holder with a minimum of 2 years of customer service experience
  • Possesses IT knowledge
  • Able to do shift work, and work on Public Holidays and Overtime

Cheong Yeat Long | R

The Supreme HR Advisory Pte Ltd | EA 14C7279

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