
Desktop Support Engineer
6 days ago
Scope of Work:
- Level 1 & Level 2 support and resolution to hardware and software issues involving end-user desktops/notebooks, network resource access, network connectivity, and servers
- Install, configure, maintain and troubleshoot desktop systems and associated peripherals
- Preparation of desktop/notebook system image
- User account management (Account creation, deletion, modification and reset password in accordance to Customer's process and procedures)
- Basic administration of Microsoft O365
- Perform file backup, migration, and restoration for end-users desktops/notebooks
- Perform inventory management of software licenses, hardware, and other IT peripherals
- Vendor management for relevant desktops/notebooks/servers/network hardware repairs or software troubleshooting
- Responsible for providing excellent support and timely service
- Involved in projects such as migration, relocation, and hardware refresh
- May require to work on Saturdays depending on project requirement
- 1 year of related IT support experience
- Able to communicate effectively
Knowledge of Primary Products:
- Microsoft
- VMware
- Fortinet
- Cisco
Working hours: Mon to Fri, 8.30 am to 6.00 pm
Location: Alexandra / Bukit Merah
Contract: 12 months (Renewal)
**Salary**: S$2,700 - S$3,300
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