Manager/assistant Manager, Data Analytics

We are looking for an experienced Data Analytics Professional to join our Channels & Customer Insights & Analytics team with the mandate of providing strategic analytical support and deliver insights to guide executive decisions, identify business issues and improvement opportunities, and guide key data-driven business decisions.

The incumbent will provide key user requirements to enhance digital data analytics capabilities and platforms. Scope will focus on Sports Betting customer segment and span major domains including marketing, product, digital channels especially mobile app, and customer service and experience.

We also recognize that each individual has a unique blend of skills. Whether your strength is in data analytics or data modelling, we want to talk to you.

**What You'll Do**
- You will build digital data analytics platform capabilities from ground up, including but not limited to Google Analytics
- You will ideate, propose and develop new dashboard and analytical capabilities
- You will propose key metrics by which to measure business performance and effectiveness w.r.t. overall strategy
- You will recommend rationalisation or optimisation of existing dashboards or reports’ content / frequency / recipients
- You will refresh periodic management reports and dashboards, sharing analytical insights to relevant internal stakeholders
- You will work with Business Technology to create and enhance data capabilities including implementation of digital analytics tools and platforms, ingestion of new data sources, and overcoming any technical challenges associated with data sources
- You will engage and partner the business to identify key business issues and improvement opportunities on an ongoing basis
- You will deliver high-quality, accurate and actionable analysis and insights primarily using internal data but also integrating other sources where useful e.g. primary research, desktop research, machine learning model scores
- You will influence stakeholders to take action through clear and relevant communication of insights and recommendations
- You will influence the adoption of a holistic, cross-functional mindset and use data to help to connect the dots across different departments (break silos).
- You will break complex technical analysis down to the bottomline and to communicate logically and articulately to Management.
- You will assess and prioritise stakeholder requests and initiatives that come to the team on the basis of business value and feasibility
- You will coach and mentor the team on best practices, set performance targets and evaluate delivery against targets
- You will understand and advise team on consistent approach across ongoing projects/enhancements
- You will recommend learning needs for the team
**Who You Are**
- You have a Bachelor preferably in Engineering, Computer Science, Statistics, Economics, Mathematics
- You have 3-5 years of relevant work experience in customer-focused data analytics
- Experience in e-commerce or marketing industries is an added advantage
- You have hands-on experience with Google Analytics, UI-based business intelligence tools, Excel
- You are familiar with digital marketing and sales platform
- You are well versed in excel modelling with experience creating financial dashboards or models
- You have strong business acumen
- You have strong verbal, written and Powerpoint presentation skills
- You have strong stakeholder management skills
- You are highly logical & systematic mindset
- You are a team player yet independent & fast learner
- Experience pulling data from enterprise data warehouse is an added advantage
- Familiarity in Python and SQL is an added advantage
- Familiarity with machine learning models an added advantage
- Experience in data visualization platforms e.g., Tableau an added advantage.
**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
- Learning & Development Opportunities

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.