Engagement Manager

6 hours ago

Singapore Fractal Analytics Full time

It's fun to work in a company where people truly BELIEVE in what they are doing
- We're committed to bringing passion and customer focus to the business._

About Fractal

Responsibilities:
Account Ownership:

- Fractal’s face on ground with complete accountability to manage client relationship from consulting (solutioning & presales) & delivery standpoint
- Represent Fractal at client meetings with a goal of increasing face time with key executives and decision makers
- Leverage & bring in right capabilities to deliver on client requirements.

Delivery:

- Lead projects independently. Execute end to end client engagements i.e. SOW development, defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles & risk mitigation

Governance:

- Ensure regular client updates & meetings (weekly, monthly, quarterly), stakeholder management, any failure or risk analysis of the project, data sources, tracking execution & success metrics is done effectively & efficiently
- Design & evolve delivery processes within the team to drive high client satisfaction
- Proactively identify potential issues and drives resolution to avoid customer impact and facilitate continuous improvement

Analytics consulting (New Business):

- Partner with sales team on new client hunting opportunities & provide high-end consulting/thought leadership to clients through face-to-face client meetings at the business heads level.
- Work with clients to understand key business challenges, formulate business problems & bring in right capability support deep dives.

Requirements:

- Proven experience (10+ years) as an Analytics Consultant, Analytics Manager, or a similar role, working with clients from diverse industries like Retail, Healthcare/ Pharma, BFSI, etc.
- Strong analytical and problem-solving skills with expertise in statistical analysis, data mining, and visualization techniques.
- Demonstrated experience in client management, including building and maintaining strong relationships with clients.
- Strong business acumen and ability to understand and translate complex business requirements into actionable insights.
- Exceptional communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders effectively.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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