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Senior Executive

3 weeks ago

Singapore NTUC Health Full time

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

DESIGNATION : Senior Executive / Assistant Manager, Strategic Operations

RESPONSIBILITIES

The incumbent will drive division-wide projects and initiatives relating to operational alignment/efficiency/technology adoption. He/she will also be the internal lead coordinator for operational intelligence, analytics, and performance management. He/she must be independent well-organized, solution-oriented, have strategic, critical, and systems thinking, able to manage &/or bring clarity on ambiguity, and have excellent communication and people skills to act as the bridge between stakeholders and the teams tasked with the actual execution of the operation; ensure the scope of the project/initiative is sound, reporting regularly on the progress of the project and that it is staying on the approved schedule and budget.

The Company is on a growth trajectory and we are seeking dynamic individuals who have a passion to serve, further strengthening the team. This role is meant for experienced professionals who have a keen interest in gaining better insight into business problems through a data-driven approach.

**Service Operations**
- Align activities and processes required for service delivery across the division
- Drive quality improvement and process optimization initiatives
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, manage project scope, schedule and costs using appropriate techniques
- Create and maintain comprehensive project documentation

**Operations Intelligence**
- Work closely with internal and external stakeholders to understand various key work processes, gain better insight into a business problem and formulate data-driven approaches to resolving them, analyze and draw conclusions for presentation to management
- Develop detailed operation strategy, measure and track operational performance to ensure the successful completion of short and long-term goals
- Keep abreast of market trends, developments, and regulatory requirements and provide analyses for insight
- Build, assess and maintain operational resilience for business continuity, including risk management to minimize operational risks

**Others**
- Support Division business development and planning needs
- Coordinate sector partnerships and engagements, where relevant
- Support Division needs for corporate compliance and/or relevant services
- Perform other related duties as assigned

QUALIFICATIONS
- Degree in the appropriate field of study
- Minimum 3-5 years of relevant experience in operations & project management (healthcare environment an added advantage)
- Good organization skills including attention to detail and multitasking skills
- Excellent people skills, as a team player and in managing multiple internal and external stakeholders
- Excellent written and verbal communication skills
- Strong strategic and critical thinking
- Able to work independently and under pressure
- Able to manage/lead change management
- Experience with LEAN management, operational analytics, design thinking, or agile workstyle will be added advantage