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Head of Wholesale Operations Singapore
2 weeks ago
**Some careers shine brighter than others**
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a **Head of Wholesale Operations Singapore.**
**Principal Responsibilities**
- To proactively manage the Country Wholesale (CMB and GBM) Line of Business (LoB) stakeholder relationships and act as the primary point of contact to LoB Stakeholders on behalf of all Global Operations Business Services providing services to Wholesale customers including; Credit Services, Wholesale Client & Account Servicing (WCAS), Collateral Management, GLCM Digital Operations and Trade (GTRF)
- To directly lead the Wholesale Operations teams onshore in country and deliver an agreed set of business objectives, enable business growth and manage the direct Annual Operating Plan through the delivery of strategic initiatives and continues improvement aligned to the Operations strategic programmes
- The role will drive operational excellence in country to align Wholesale Operations to the strategy of CMB and GBM Global Lines of Businesses by
- Implement the Global Wholesale Operations operating model in the market and ensure it is aligned to local business demand / requirements
- Develop and drive country relationship with CMB and GBM, ensuring the delivery of the transformational agenda for Operations in line with the Global Business Service TP's
- Wholesale Operations - Relationship manager for all country managed services that recharge costs to GBM and CMB
- Driving the development of people strategy to support the Business demands and ensuring effective implementation in alignment with the Global Business Service Heads in Wholesales Operations.
- The role will consequently drive
- Significant improvements in the overall experience delivered to the customers of Global Businesses
- Delivery of service to agreed levels of performance
- Delivery of significant sustainable operational cost savings and improved operational efficiency and appropriate (risk: reward) improvements in managing operational risk
- Delivery of DBS Operations capabilities in a professional and commercial manner
- Functional management onshore team and be the accountable executive for services delivered in the GSC locations
**Requirements**:
**Requirements**:
- Extensive Operations Management or related Business Management experience and a proven track record in delivery
- Recognized by the Global Businesses and in Global Operations as a Subject Matter Expert
- Demonstrates clear evidence of the importance of managing risk and the competence to deliver it
- Strong relationship management and program / transformational change management skills
- A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains often on a virtual / remote basis
- Able to define a strategic goal and define / deliver an approach to move tactically towards it
- Strong communication, presentation and influencing skills
- Excellent planning, organizing and commercial skills including strong financial management capability
- Highly effective in working with all levels of management and staff and in a matrix environment
- Operates well across cultures and in multi-cultural diverse work environments
- Ability to leverages resources outside of direct control to achieve goals
To be considered for this role, the relevant rights to work in Singapore is required.
**You’ll achieve more when you join HSBC.**
Issued by The Hongkong and Shanghai Banking Corporation Limited.
