Senior Facilities Coordinator

**Senior Facilities Coordinator**

**Job ID**
- 219176

**Posted**
- 15-May-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Facilities Management

**Location(s)**

Singapore - Singapore

**Senior**Facilities Coordinator**(Location)**

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

**CBRE Global Workplace Solutions (GWS)**

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

**JOB SUMMARY**

The purpose of this role is to provide comprehensive Facility Management services to the JCI Singapore office located at 1 Fusionopolis Pl, #07-17/18 Galaxis, Singapore 138522. This role will oversee both hard and soft services at this 38,000 sq ft office space in a multi-tenanted building, manage vendors effectively, and maintain positive interactions with the local customer while leading a small team.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, greenery, pest control and janitorial work.
- Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
- Performs facilities inspections and prepares reports. Ensure office equipment and facilities are well maintained and renewals are in place. Work with EHS to ensure office safety and management is place.
- Present Monthly Business Reviews (MBRs) to the local customer, with the help of the account finance team.
- Keep track of Key Performance Indicators (KPIs) for the site.
- Responsible for Health & Safety at the site: report monthly safety observations, ensure that subcontractors and staff follow CBRE HSE procedures, organize safety stand downs when required.
- May coordinate and manage move, add and change activities. Assists in the preparation of operating and capital budgets.
- Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
- Initiate and execute consultations and request for proposals to secure the best possible deals with suppliers, with the help of the account procurement team.
- Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
- Maintains files on work orders, proposals, and department files.
- Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
- Assist with process and procedure training.
- Receives and directs incoming calls to appropriate personnel. Handle inward and outward mail and deliveries efficiently and maintain record for tracking.
- Greets and announces clients, applicants and visitors. Management of office access cards. Custodian of all master office keys for security purposes. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking.
- Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
- Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
- Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
- Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
- Maintains neat appearance reception area, conference rooms café and other common areas. Requests building