Guest Services Specialist

SilverDoor is looking to recruit a Guest Services Specialist to be based in our Singapore office. This is an important guest focused role that requires excellent communication skills as you will remain the primary contact for in-house guests throughout their accommodation stay.

The clients handled are predominantly corporate companies who reside temporarily in serviced apartment accommodation on business trips around the world.

**Responsibilities**:

- Manage the day-to-day traveller and in-house guest enquiries and requests coming into the Guest Services team
- Manage client accommodation requests
- Co-ordinating with serviced apartment properties and relevant parties to ensure guests requests are fulfilled timely and to the highest standard
- Managing amendments to bookings, including extensions, shortenings, and cancellation of a booking
- Ensure related administration tasks are accurately and timely processed and are completed to operating procedures
- Handling any issues or complaints raised and resolving to a satisfactory resolution for guest satisfaction
- All other tasks deemed necessary by the management team

**Ideal Attributes**:

- At least six months' experience of working in a customer service environment
- Excellent communication skills
- Self-motivated and results driven
- Consistency and attention to detail
- Good problem-solving skills
- The ability to prioritise tasks and adapt effectively

**Who are we**:
We are the world's leading provider of corporate serviced apartments. Working directly with over 3,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 1 million serviced apartments in 126 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai and Hyderabad and place great value on each member of our team, referred to affectionately as our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

**Benefits**:
Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy - including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue

Other benefits that you will receive working for us are:

- Competitive salary
- Company healthcare programme with access to 1000s of discounted retailers
- A paid day off to celebrate your birthday
- Cycle to Work scheme
- Long service holidays
- Annual employee recognition awards
- Christmas saving scheme
- Holiday purchase scheme

**Job Types**: Full-time, Permanent

Pay: $43,000.00 per year

Schedule:

- Day shift
- Monday to Friday

License/Certification:

- Singaporean Citizenship (required)

Work Location: In person