Customer Success Executive

1 week ago


Singapore Lunch Actually Pte Ltd Full time

LUNCH Actually is Asia’s first lunch dating specialist which arranges quality dates for busy, pro-active single professionals in a discreet, fun and stress-free environment. Launched in Singapore in April 2004, we have expanded to include offices in Kuala Lumpur, Hong Kong, Bangkok and Jakarta. Lunch Actually aims to provide a safe, convenient and non-intimidating avenue for busy professionals to meet.

Our CultureWe embody the entrepreneurial spirit, daring to dream and making our dream a reality. We honor integrity, commitment and creativity. We respect our staff and we practice an open-door policy. We have many well-defined policies, procedures and programs to bring out the best in our staff. We are always focused on our people. We provide opportunities to develop your skills, further your career, and achieve your goals.

We are looking for a Matchmaker who is passionate in helping clients find their right one by coordinating their dates and support them through their Lunch Actually journey This role will be based in Singapore.

**Customer Success Executive / Matchmaker**

**Responsibilities**:

- Passionate about helping people find love
- Improve date coordination process and schedule dates for clients
- Respond to customers’ inquiries promptly and provide support when needed
- Listen to customer feedback and perform service recovery when necessary
- Able to communicate professionally and confidently with high profile clients
- Provide ad-hoc operational and events support
- Active and outward-bound communication with clients on a daily basis

**Requirements**:

- Excellent communication skill and being able to think fast on your feet is a MUST
- Fresh graduates who meet the requirements are encouraged to apply
- Experience in sales, customer service, customer support, account management is a huge plus
- Excellent command of English & Cantonese
- You are diligent and willing to go the extra mile for your clients
- You have high attention to details
- You are flexible and able to adapt to different working style with different types of clients
- You can strive and perform under pressure
- You possess good work ethics and integrity
- Relentlessly driven and seeks challenges
- Willingness to drive growth and able to embrace and tackle challenges.

**Benefits**:

- No fieldwork; you will be working comfortably in our cozy and fun office at Somerset
- Competitive Salary package & commission
- Learn and grow with the team - product and communication training will be provided
- Young and startup-like working environment, led by experienced leaders and serial entrepreneurs
- Potential to grow into an Operation Manager and eventually a Product/Operation Director

**Salary**: $2,800.00 - $4,000.00 per month



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