Guest Relations Executive

2 weeks ago

Singapore GCH PTE. LTD. Full time

**Company Overview**:
Hotel G is a quintessential Lifestyle hotel, custom designed to reflect the cosmopolitan rhythms and dynamism of Singapore. In our bustling international city with vibrant nightlife, burgeoning art scene, phenomenal food and beautiful beaches, we offer a place where everything becomes easy and where guests can mix, have fun in a trendy and in-vogue atmosphere.

With an increasing portfolio of world-class properties in major destinations such as Bangkok, Perth, San Francisco, Hong Kong and Yangon, we offer convenient and comfortable living in central locations for discerning vacationer or the business traveler.

**Department Description**:
Our Front Office, is where the Guest Relations Executive will act as the host of Hotel G whenever a guest walks in or check-in with us. He/She is to deliver exceptional guests' experience and manage guests professionally to promote positive impression. Work closely with the Team Leader / Duty Managers (DM) to ensure daily operations are run smoothly.

**Key Responsibilities**:
We are looking for individuals with excellent customer service, personal presentation and interpersonal skills. Fluency in reading, writing, and spoken English. A team player who is able to create an effective working relationship with fellow team members. Ensures an exceptional guest experience by adhering to our Hotel’s service standards.
- Welcome guests upon arrival and check-in according to Hotel G standard operating procedures.
- Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
- Interact and attend to guests’ enquiries
- Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

**Key Requirements**:

- Entry Level are welcome, training provided
- Diploma / Qualifications in Hotel Management studies an added advantage
- No prior experience required
- Prior experience in Front Office, Guest Relations, or VIP Services an added advantage
- Able to work on 3 rotating shifts schedule (AM/PM/Night)
- Able to work on weekends and public holiday

With a culture built on positive working environment, personal growth and service excellence, a career with Hotel G can be extremely rewarding with attractive benefits such as:

- 5 days work week
- Meal / shift allowance
- Birthday leave
- Industry training
- Career growth opportunity
- Strong and unique culture
- Global exposure
- Staff discounts on properties worldwide
- Comprehensive medical and life insurance

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