Assistant Rooms Division Manager

**About Us**

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Job Overview**

Direct the activities of the front office, reservations, housekeeping & security and risk departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals.

Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

**Your Day-to-Day Job Responsibilities**:
**FINANCIAL RETURNS**:

- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
- Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
- Champion ROI projects and Capex planning

**PEOPLE**:

- Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

**GUEST EXPERIENCE**:

- Ensure all colleagues provides guests with prompt service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
- Conduct routine inspections of the public areas and rooms and take immediate actions to correct any deficiencies.
- Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
- Ensure cleanliness and condition standards and ways of clean methods are adhered to. Driving the culture of clean amongst the Rooms Division

**RESPONSIBLE BUSINESS**:

- Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
- Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
- Ensure full compliance to Risk and Safety components - IHG and local law
- Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- Perform other duties as assigned. May also serve as manager on duty.

**What we need from You**
- Bachelor’s degree in Hotel Management or Hospitality Business
- Have four years’ guest service/hotel experience with two years in a management capacity

**What we Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Extensive coverage of Medical, dental & optical benefits
- Insurance Coverage
- F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rat