Assistant Director, Rooms

2 days ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

We are seeking a dynamic and experienced hospitality professional to join us as our Assistant Director, Rooms. This highly accomplished individual will support the Director of Rooms in overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Uniformed Services. This role is key to ensuring exceptional guest experiences, optimizing operational efficiency, and achieving departmental financial goals. The incumbent will uphold and strengthen Mandai Rainforest Resort by Banyan Tree’s exceptional standards of service and hospitality.

**Key Responsibilities**
- Responsible for ensuring an exceptional experience for all the Resort’s guests. The incumbent will monitor and enhance the overall guest experience, addressing any issues and implementing improvements as needed.
- Assist in leading and managing the day-to-day operations of the Rooms Division to ensure guest satisfaction and operational excellence.
- Provide seamless experience for guests by ensuring operational efficiencies and oversee department heads and teams within Front Office, Housekeeping, Concierge, and Bell Services.
- Promote the Resort’s services and amenities, encouraging guests to utilize on-site facilities and participate in our programs. As part of the role, the incumbent will assist with room sales strategies, maximizing occupancy and revenue, analyzing operational data and financial reports to identify areas of improvement and implement action plans.
- Monitor guest feedback and proactively address service issues to enhance guest loyalty and satisfaction.
- Cultivate a strong culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department, supporting recruitment, training, scheduling, and performance management for Rooms Division staff.
- Ensure consistent implementation of brand standards, service standards, and operating procedures.

**Job Requirements**
- Bachelor’s Degree or Diploma in Hospitality / Hotel Management or an equivalent professional qualification in a related field
- 8 to 10 years’ experience, preferably in the hospitality industry, within a luxury or upscale hotel environment.
- Strong interpersonal, communication and organizational skills.
- Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.

  • Assistant Director of Rooms

    2 weeks ago

    Singapore Grand Hyatt Singapore Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Assistant Director of Rooms. This position reports to...

  • Assistant Director of Rooms

    6 days ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    **JOB SUMMARY Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that...

  • Assistant Director of Sales

    2 weeks ago

    Singapore Young Women's Christian Association of Singapore Full time

    YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter a world filled with warmth and serenity. Our Sales Department is a team of highly motivated professionals responsible for...

  • Director of Controlled Environment Rooms

    2 weeks ago

    Singapore TriMark USA Full time

    Director of Controlled Environment RoomsAs the Director of Controlled Environment Rooms Design/Engineering at TriMark USA, the country's largest provider of design services, equipment, and supplies to the foodservice industry, you will play a crucial role in providing strategic leadership and oversight to the controlled environment rooms (CER) division...

  • Director of Controlled Environment Rooms

    2 weeks ago

    Singapore TriMark USA Full time

    Director of Controlled Environment Rooms As the Director of Controlled Environment Rooms Design/Engineering at TriMark USA, the country's largest provider of design services, equipment, and supplies to the foodservice industry, you will play a crucial role in providing strategic leadership and oversight to the controlled environment rooms (CER) division...

  • Corporate Director of Rooms

    1 week ago

    Singapore CAPELLA HOTEL GROUP PTE. LTD. Full time

    **JOB SUMMARY The Corporate Director of Rooms Operations is a key member of Capella Hotel Group Operations team. This position provides operational leadership and specialized knowledge & skills in all Rooms, Quality Assurance and Sustainability Disciplines. The position will report to the Senior Vice President, Operations and collaborate with related Vice...

  • Director of Rooms

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23137880 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property's Rooms department....

  • Director of Rooms

    2 weeks ago

    Singapore SOFITEL Full time

    **Company Description** Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

  • Room Attendant

    4 days ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    What do we expect from you?Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard as required by the hotel.How your day looks like: Clean and service bedrooms, bathrooms and associated areas...

  • Room Attendant

    19 hours ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    **What do we expect from you?** Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard as required by the hotel. **How your day looks like**: - Clean and service bedrooms, bathrooms and...