E-commerce Account Executive
2 weeks ago
Free Shuttle Bus Service (Jurong East MRT)
Youthful & Dynamic Work Culture Environment
Career & Growth Development
- Key Account / Business Development Manager
- Brand / Digital Media Manager
**Roles & Responsibilities
**Job Summary**
If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join JIJI.SG ’s operations and customer happiness team to help us improve and exceed our customers’ expectations when they shop with us In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet. Most importantly, future team members must have a strong sense of dedication to our customers’ happiness.
- Manage & execute promotion campaigns for E-commerce platforms such as Shopee, Lazada, Qoo10, etc
- Going the extra mile to ensure customers’ needs and expectation are met
- Address customer complaints and concerns, and find ways to resolve issues to their satisfaction.
- Work collaboratively with other departments to ensure customer needs are being met.
**Requirements**:
- Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry
- Cheerful and friendly disposition when communicating with customers
- Strong sense of dedication to our customers’ happiness
- Process-oriented and good attention for detail
- Accountable and responsible team-player
- Able to work independently and also as a team
- Past experience in either operations or customer service will be a plus
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