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Tech Support/admin
2 weeks ago
Tech Support / AdminJob Responsibilities:Enterprise Platforms Division, User Service Centre Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible fordriving the transformation initiatives in MAS’ end user computing environment, covering service, performance, quality and budget forecasting Service Desk & Operations Support.You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:Service Desk Management:
- Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
- Maintain high performance levels for service-related processes and implement improvement activities wherevernecessary
- Take ownership of critical incidents, coordinating with resolution parties and establishing effective communicationbetween stakeholders for post event reviews
- Ensure that system procedures and methodologies are in place to support outstanding service delivery. Develop a deep understanding of projects to gain insights into scope of service delivery
- Take accountability for service delivery performance, meeting customer expectations, and driving future demands
- Analyse third-party and internal processes, and create strategies for service delivery optimisationPerformance and Quality Management:
- Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
- Provide accurate and regular report to management on performance of the service delivery
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Collaborate with various technical teams to set standards for software, hardware, and securityStock and Inventory Management
- Design and implement an inventory tracking system to accurately monitor stock levels
- Source suppliers and fostering good relationships with them
- Prepare reports and advising management on strategies to reduce cost and improve procedures
- Maintain an accurate inventory database that includes detailed information on available stock
- Purchase new stock and negotiating favourable contracts with suppliers
- Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
- Lead the annual stock taking and asset verification exerciseBudget, Procurement and Forecasting
- Manage and execute the procurement of ICT systems, goods and services in a timely manner
- Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
- Understand the government procurement policy, ICT management policy, quality management policy and securityguidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
- Monitor spending patterns and implementing measures to promote adherence to budgetsWhat we are looking for
- Proficiency in leading both physical and virtual teams
- Experience with dealing with third party provided services
- Exceptional customer-facing skills
**Job Types**: Full-time, Contract
**Salary**: $4,000.00 - $6,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
