Solutions Implementation Analyst

2 days ago

Singapore HOLLOBERG PTE. LTD. Full time

We are looking for a Solutions Implementation Analyst to lead various company initiatives in Asia Pacific. You would join a dynamically growing technology company with a great working culture. You will be the link between the customer and internal teams being involved in solutions implementation, project management, product management and engineering.

**Responsibilities:
- Customer Onboarding _
- Propose and provide best practice design to customer based on product capability
- Able to manage user expectation and be organized
- Conduct design workshop session, training, UAT for external customer
- Deliver and get the sign-off of design and UAT deliverables
- Document learnings from the Onboarding assessment
- Customer Engagement and Loyalty _
- Conduct outbound customer calls in collaboration with the Project Manager
- Support Project Manager by providing deliverables and incident tickets status
- Highlight the risk to Project Manager and key stakeholder
- Support Project Manager by providing manhours quotation on additional scope changes
- Able to prioritize the task and provide the recommendation based on priority
- Pro-active in following-up discussion on both external customers and internal organization
- Able to advise and plan for roll-out schedule
- Collaborate with engineering team to optimize configuration work
- Provide technical and product support by resolving negative customer experiences. Participate in and track to resolution of customer issues via JIRA and Monday
- Relay customer feedback to the account team(s) and appropriate cross-functional groups to improve the product and process

**Requirements**:

- Experience as functional design analyst or consultant in an IT consulting firm or similar,
- Having completed an end-to-end project cycle from Plan and Design to Go-Live Support would be a plus.

Business Registration No: 201805144D

EA Registration No: R1653145

License No: 18C9522

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