Operations Assistant

13 hours ago

Downtown Core, Singapore Spiralytics Full time

Performance Measurement and Improvement
- Cadence definition: Determine which metrics should be tracked hourly, daily, weekly, monthly, quarterly
- Set monthly, quarterly, and “entitlement” targets for all metrics tracked
- Continuous Improvement: Work with team leads to identify process improvements that will move the group closer to “entitlement” targets. Clearly associate metrics improvement to process improvement.
- Escalation: Design triggers to identify when process issues should be escalated
- Process Improvements
- Learn, analyze and propose improvements to company processes
- Clearly draw and map out as-is and to-be processes
- Prioritize improvement projects by cost and calculated impact / ROI
- Perform all job responsibilities in alignment with the core values, mission and vision of the organization;
- Provide front line in Operations Assistant service via various channels
- Perform other duties as required and completes all job functions as per departmental policies and procedures;
- Help maintain data integrity in systems by running queries and analyzing data;

**Requirements**:

- 0 to 2 years experience. Compensation commensurate with experience.
- You live and breathe Microsoft Excel. Bonus points for BI Tools & Statistical Analysis.
- Above average written and verbal English communication skills.
- Ability to adapt to a fast-pacer.
- Honest - Trustworthy - Strode environment and willing to perform various tasks
- Strong work ethic. Self Starting integrity.
- Amazing to have: Experience in a company that grew at least 5x while you were there, and you helped identify and fix broken processes along the way
- Amazing to have: Experience implementing, or even just having read any of the following books: E-Myth, Traction, Clockwork, Scaling Up, Scaling Up Excellence
- We are temporarily working-from-home. Once it is safe for employees to return to an office, we will implement a hybrid schedule where employees will have the flexibility to work from home or the office. Ideally you are located in Manila, but we encourage anyone truly exceptional to apply.
- Willing to provide references if qualified

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