Guest Relations Executive

5 days ago


Singapore KECK SENG HOTEL PTE LTD Full time

1 year exp

**Roles & Responsibilities**
- Assist the Senior/Duty Managers in directing and supervising the acitivities of the Front Office department.
- Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.
- Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
- Aware of duty care and adhere to occupational, health and safety legislation, policies and procedures.
- Perform other duties as assigned by the Management.

**Job Requirements**
- Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent
- At least 1 year of working experience in the related field
- Required Skills: Opera System, Fidelio System, HotSOS System, Microsoft Office
- A team player with an eye for detail
- Good customer service & communication skills

Our 476 guest rooms, including nine suites are stylish sanctuaries above Singapore. Admire charming river or city views from an inviting bay-window lounge seat. Each room features contemporary elegance and numerous modern conveniences, including High Speed Internet Access and multi-socket outlet.

Premium and Deluxe Rooms provide spacious work areas that have been thoughtfully designed for business travellers. Junior Suites offer city views and adjoining living room with a convertible sofa bed. Located on higher floors, Executive Suites boast river views and cosy living rooms that are ideal for private discussions. Each Family Room features a king-size bed and two twin beds. Select guest rooms have been designed to be accessible to guests with disabilities.

Four Points by Sheraton Singapore, Riverview Hotel's vision of providing exceptional services to all our guests begin with our care for associates. We believe in treating our associates equally well as we treat & serve our guests with warmth & friendliness. Ensuring the well-being and safety of our associates and guests, we invest in continual training and career development opportunities, while encouraging job growth. Four Points by Sheraton Singapore, Riverview Hotel believes strongly in rewarding deserving associates, at the same time ensuring all associates grow together as a family.



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