Senior Manager, Customer Growth

About us:
This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for regional customer retention and account growth.

Job Responsibilities

Execute customer renewal process
- Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
- Implement the customer portfolio strategy by engaging existing clients.
- Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities
- Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
- Prepare proposals and data reports for current clients for existing and new business opportunities.
- Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
- Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
- Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
- Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance
- Work with the Solution Architects, Product and Customer Implementation Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence
- Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
- Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
- Be the champion of customer growth.
- Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements
- Bachelor degree in any related field.
- Min 5 to 10 years related experience in sales, account management and/or marketing to support customers growth.
- Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
- Relevant working experience in the Fintech sector and possess regulatory requirements knowledge in the Asian region will be a plus.
- Data-driven with a commitment to process, drive and track consistent engagement process.
- Creative thinker with the ability to troubleshoot issues quickly and effectively.
- Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
- Excellent presentation and interpersonal skills.
- Excellent written and verbal communication skills.
- Well-organized and analytical with an ability to work well under pressure.
- Domain knowledge of the customer experience and growth market, business and technical trends.
- Willingness to travel.

MatchMove Culture:

- To work in a fast-moving growing startup, fun and yet professional environment that recognizes and rewards individual contributions and also team success.
- To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
- We strongly encourage Innovation, Collaboration, Creativity, and Initiative.

Come Join Our Dynamic Team

Personal Data Protection Act:
b) retain your personal data for one year for consideration of future job opportunities (where applicable)

**Job Types**: Full-time, Permanent

**Salary**: $7,000.00 - $9,000.00 per month

Schedule:

- Day shift