Global Program Manager

Global Program Manager

This position is responsible for supporting and managing Global Travel for Meetings and Group Travel Programs for our global client. The role will liaise and collaborate closely with Global Travel Manager and Global Meetings Manager including all relevant stakeholders and suppliers to ensure optimized delivery and program success. The global program manager is the key point of contact for meeting planners, meeting program suppliers, and for traveler escalations, and is an embedded member into the Global Travel Program Management team.

During the Cisco IMPACT planning period, this role will be fully dedicated to Cisco IMPACT as the project manager to include the following tasks:

- Development of project plan, including goals, objectives and timeline by market
- Definition of program performance metrics, and reporting requirements
- Evaluation of Cisco IMPACT volumes
- Identification of gaps and opportunities in current process
- Development of service delivery recommendations, implementation plan, timeline and associated costs for resources
- Documentation of standard process and procedures
- Relationship liaison between GBT, Cisco, procurement, vendors
- Regional coordinator point of contact
- Sets global standards
- Analysis on Impact trends
- Ensures TPNs follow established processes
- Onsite support supervisor
- Cisco IMPACT Future Year Planning
- Onsite Support supervisor

Outside of the Cisco IMPACT planning period, responsibilities include but are not limited to:
Operations
- Intake/set up and manage new meetings/coordination with meeting planners and travel teams as appropriate, working to understand unique meeting requirements for the meeting / group travel request.
- Set up of meeting technology tools such as OBT, GDS, registration tool support, and API reviews.
- Support market-by-market mandatory MI set up as needed.
- Responsible for airfare analysis and travel budget consults as needed.
- Lead role ensuring all regional / local GBT offices follow client travel policy, process and all MI POS requirements.
- Key player in regional operational delivery, standard communications and local country TC training/staffing.
- Key player in any standardization and operational improvement projects and implementation and management of meetings technology projects.
- Provide Insights logístical reporting at the meeting level and support any regional reporting needs.
- Contributing to client QBRs relating to the group air / travel for meetings program.

Regional relationship management
- Support relationships with local client leadership and supporting 3rd party suppliers, client meeting owners.
- Support relationship between client, suppliers, and GBT.
- Align to Global Travel Program Management team as am embedded member.
- Assess local market requirements and work solutions ensuring compliance with travel policy and gaining agreement and alignment between multiple stakeholders.

Communications
- Effective & timely communication (written and verbal)
- Communicate clear goals & objectives for initiatives and maintain open communications channels with timely status updates.
- Effective use of Collaboration Spaces.
- Understands escalation processes and is a confident decision maker.

Strategy Development
- Provide valuable input which influences the shape and direction of the global travel for meetings strategy.
- Create and maintain local level process flows.
- Identifies and understands technology trends & tools in each market and the impact to travel program (online booking/meetings registration tools).
- Conduct regional operational process reviews to optimize productivity.

Driving Results
- Handles problems and acts on own initiative
- Works proactively with operations to minimize impacts to front/mid/back-office tools due to technology changes
- Improve standardization and adherence to travel policy through accurate reporting and use of MI.
- Set clear objectives, defining key milestones to plan and organize workflow - create and manage a project plan.
- Establish project plan and track progress against initiatives.
- Work in collaboration with peers in implementing standardized servicing platform.

Key Attributes
- Sound knowledge of the meetings and travel industry
- Strong communications skills (written and verbal)
- Confidence to present and work with all members and levels of the organization
- Proven ability to manage projects, multiple priorities, and effective time management
- Effective use of Collaboration Spaces (i.e. SharePoint)
- Working knowledge of Insights reporting tool
- Prior group air/travel for meetings background
- Strong knowledge of GDS, mid
- and back office processes
- High level understanding of meetings and travel technology trends and tools (i.e. online booking tools/meetings registration tools), globally and regionally
- Ability to take external trends and assess impacts to the relevant stakeholder programs

Location

Singapore - Virtual Location