Infrastructure Engineer

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

**About the team**

The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in multiple countries and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery.

**About the role**

This role is offered on a permanent basis in our Singapore office on average two days per week complimented with home working in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required so you should live within a comfortable commutable distance. Occasional out of hours support may also be required.

The principle responsibilities of the role are:
- Infrastructure Support across VMWare, Windows Server; Linux, Macs
- Installation and support of infrastructure hardware and software
- Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements
- Leading or supporting transformation projects to deliver new services

**What you'll be doing**
- Infrastructure Support across VMWare, Windows Server; Linux, Macs
- Administering multiple virtualised production environments
- Installation and support of infrastructure hardware and software
- Resolving incidents within agreed service levels
- Technical input into infrastructure changes following change management processes.
- Delivery of new infrastructure services
- Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution
- Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements
- Working at all data classification levels, a sound understanding of security processes and policies is required

**What we're looking for**

Essential qualities, skills and experience:

- Prior experience of install, administration and support of VMware vSphere Infrastructure, mostly 6.5/6.7 or later
- Install, configure & support Microsoft Windows Server 2012+ and Windows 10+ **or** Linux - preferably Redhat/Alma
- Install and configuration of HP & Dell hardware
- Automation techniques using Powershell, Terraform, Ansible and Puppet

Desirable:

- Administration of AWS / Azure
- Linux certification
- MacOS Support Essentials or ACSP
- VCP
- Citrix XenApp / XenDesktop
- Degree or relevant experience in a busy IT department
- Good understanding security hardening and CIS Hardening techniques and best practices.
- Good understanding of networking

Business expertise:

- Great attention to detail
- Excellent analytical & problem solving skills
- Positive attitude
- Ability to cope with occasional pressure
- Excellent communication skills (written & verbal)
- Strong interpersonal skills with the ability to work in an international environment
- Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared
- Ability to assess the impact of making changes on existing environments
- Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects
- See the bigger picture - outcome focused
- Able to bring your true-self to work and have fun whilst working

**Life at BAE Systems Digital Intelligence**

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential.

**Division overview: Capabilities**

At BAE Systems Digital Intelligence, we pride ourselve