Executive, End User Services

1 week ago


Novena, Singapore Nanyang Technological University Full time

The Executive, End User Services (EUS) will work closely with the Manager, EUS to manage and support the organization's IT/ AV operations. He/she will be responsible for managing IT/AV operations and ensuring that the IT/AV services are delivered effectively. He/she will also work closely with other departments and provide excellent customers’ service experience to users.

Key Responsibilities

Overseeing the IT/AV infrastructure

Responsible for ensuring that the organization's IT and AV infrastructure is up to date, maintained, and secured.

Implementing new systems

Part of the project delivery team member to deliver new projects.

Ensuring system security

Look out for any security breaches and reports to the supervisor.

Maintaining system updates and upgrades

This involves ensuring that hardware and software are kept up-to-date and patched.

Providing technical support

Be available to provide technical support and troubleshoot any issues that arise.

Working with vendors:
Work with vendors to resolve any issues on the ground.

Training:
Responsible for training temporary staff, student helpers on the proper use of technology and AV equipment.

**Requirements**:
- Diploma or certification in Computer Science, Computer Engineering, Business IT, or related discipline.- 2+ years of experience in IT operations holding a similar role.- Excellent communication skill. He/she must be able to articulate issues well to customers and colleagues and manage their expectations.- Strong technical knowledge and expertise in one or more areas of IT, such as infrastructure management, security, networking, or/and AV.- Strong analytical and problem-solving skills.- Ability to work effectively in a fast-paced and dynamic environment.

This is a 3 years contract appointment.

Hiring Institution: LKC



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