Apac Client Engagement Director

1 week ago

Singapore SAINT LAURENT (SINGAPORE) PTE. LIMITED Full time

**ROLE**

This position is based in the Saint Laurent Hong Kong office, directly reporting to Chief Commercial Officer and Asia Pacific President. The role is responsible for driving and implementing Client Engagement activities across the Asia Pacific, supporting a customer-centric culture with a focus on the retail network. Leading the local teams in designing and executing Client Engagement initiatives. In addition, establishing a strong collaboration and partnership between HQs and local departments.

**MISSION
**CLIENTELING**
- Drive the implementation and execution of corporate clienteling programs and practices across the region, to recruit new customers and increase loyalty among existing ones
- Manage and coordinate the deployment of all process, tools, and training to align with the corporate standard
- Provide support and guidance to the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) to reach business goals
- Share, encourage, and follow-up on Best Practices within stores across the Asia Pacific, with a specific focus on flagship and clienteling driven stores

**VIC ENGAGEMENT**
- Contribute to the design/planning and lead the regional execution of VIC Initiatives (e.g. Fashion Shows, dinners) conducted centrally and locally, and evaluate the effectiveness of all strategic and tactical activities
- Work collaboratively with local General Managers and Store Management teams, to ensure objectives are set, measured, and achieved to drive the growth of our top clients’ business in the region

**CRM**
- Strategically build and analyze CRM datasets to draw insights to develop fitting solutions in driving overall business results
- Implement strategies and targeted actions that increase customer base, drive sales and CRM KPIs
- Ensure accurate data collection and data quality
- Oversee CRM team and systems (upgrading, data cleansing, integration, etc.)
- Monitor and improve Customer Engagement KPIS (new customers, retention, frequency, etc.) to support HQ, and regional teams in driving action plans
- Supervise, train and coach the local teams to provide consistent and elevated service to internal customers with reporting and KPI analysis
- Support and enhance a Company Customer-centric culture at the regional level

**PROFILE**
- 8 - 10 years’ experience in retail, solid experience in Client Relationship Management
- Degree holder in Marketing, Business or related discipline preferable
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Dynamic, passion for the fashion industry, and knowledge of the luxury market/competitors
- Commercial awareness and strong business acumen
- Strong analytical and numerical skills
- Strong verbal and written communication skills and excellent organizational skills
- Proficiency with Microsoft Office, particularly Excel and CRM systems
- Fluency in English (Mandarin and/or Cantonese would be an advantage)

  • Client Engagement Director

    2 weeks ago

    Singapore QAIS CONSULTING PTE. LTD. Full time

    The Client Engagement Director serves as the lead of two or more client businesses on behalf of the agency. He or she is the most accountable strategic lead on the alignment team, responsible for all aspects of business management, including overall business growth, casting and team development (with a concentration on the Client Engagement team), and...

  • Tax Director, Apac

    6 days ago

    Singapore CHECKOUT APAC PTE. LTD. Full time

    We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences...

  • Client Engagement Manager

    18 hours ago

    Singapore Times Higher Education Full time

    **About THE** Times Higher Education (THE), the leading global authority on university performance, is searching for a motivated and driven individual to join their growing events team. THE’s portfolio of events is a programme of worldwide activity, headed up by our flagship annual Times Higher Education World Academic Summit. This regular series of...

  • Client Growth Director, Apac

    18 hours ago

    Singapore GROUPM ASIA PACIFIC HOLDINGS PTE. LTD. Full time

    **_*6-month contract role _** **Reporting of the role** The Client Growth Director APAC will report directly to the Head of Client Growth, Nexus APAC. **3 best things about the job**: - Working closely with senior agency client leaders, MD’s and CEO’s to ensure Xaxis solutions are positioned and communicated correctly during new business pitches -...

  • Director, Stakeholder Engagement, Apac

    2 weeks ago

    Singapore ICANN Full time

    **Job Summary** The role assists the VP of Stakeholder Engagement - APAC in overseeing the ICANN APAC regional office’s overall engagement strategy and activities. Managing a small team, the role will coordinate the APAC Regional Engagement Plan’s execution partnering relevant teams in ICANN as well as external stakeholders. The role requires strong...

  • Client Director

    2 days ago

    Singapore Landor & Fitch Full time

    Landor & Fitch is hiring the next Client Director to join the Singapore studio. Could this be you? **About Us** As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on...

  • Apac Regulatory Tech Risk Engagement Director

    2 weeks ago

    Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Embark on a transformative journey in technology risk management at an iconic financial firm. In this pivotal role, you'll strategize and implement innovative risk solutions, ensuring digital transformation aligns with regulatory compliance and the firm's objectives. As a Tech Risk Engagement Director in Cybersecurity & Tech Controls,...

  • Client Engagement Manager

    1 week ago

    Singapore THEWUR SINGAPORE PTE. LTD. Full time

    **JOB TITLE**:Client Engagement Manager **LOCATION**:#16-01, 6 Raffles Quay, Singapore **REPORTING TO**:Head of Customer Engagement **HOURS**:Full time **About Us: Times Higher Education is the company behind the world’s most influential university ranking. With almost five decades of experience as a source of analysis and insight on higher education,...

  • Business Development Director

    2 weeks ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Management Services Provider - Position Title**:Business Development Director (APAC)**: - Working Location: Central - Working Hours: 5 days, Monday - Friday (9 am - 6 pm) - Salary Package**:Basic +Commission**: - Duration: Permanent **Key Responsibilities** - Drive annual revenue growth by securing multiple significant...

  • Director Apac

    2 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB SINGAPORE BRANCH Full time

    **Overall Purpose**: The Director APAC is to develop the market for the Company’s solutions, drive and support our partners to penetrate all relevant labs. The position is responsible for the organization, products, contacts with customers and distributors in the APAC region. The position includes responsibility to further develop a market support and...