Client Service Analyst

2 weeks ago


Singapore Cynopsis Solutions Pte. Ltd. Full time

Singapore / Full-Time

The Client Service Analyst will assist Client Management Team in addressing day-to-day operational aspect of the client service function.
- Provides day to day support of clients’ activities including invoicing and accounts receivables related duties
- Maintains & completes the onboarding process with new clients
- Maintains and updates customer databases, including customer particulars changes and any exceptional requirements
- Creates reports regarding current status of customer account as requested
- Provides relationship management by conducting regular client reviews
- Active communication with important key stakeholders - Sales Team & Development Team
- Maintains and understand key processes and control requirement for all Cynopsis Solutions Product
- Provides Business Continuity Planning and support
- Understands the lifecycle of a product defined by Cynopsis Solutions
- Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction
- Keep abreast on Cynopsis development and advise customers accordingly
- Ensure all customers’ request and actions are followed up diligently and on time
- Provides quality service and customer satisfaction in all aspects of work
- Performs other related duties as assigned

**Pre-Requisites**:

- Diploma / Degree in any field
- Fresh Graduates are welcome to apply
- Excellent communication & interpersonal skills
- IT skills/programming knowledge is a plus
- Positive Attitude and a go-getter
- Strong ability to connect with people and teamwork



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