Ocean Operation Executive

7 days ago

Kallang, Singapore C.H. ROBINSON FREIGHT SERVICES (SINGAPORE) PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**

Position Summary:
The Global Forwarding Agent process daily operational tasks that enable C.H. Robinson to meet the transportation needs between customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

Responsibility Summary:

- With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and trace shipments, entering events and invoicing.
- Update financials, generating carrier payments (T-checks), rejecting orders, cancelling orders, update and resolving events, booking loads, bouncing load, and executing load builder profiles.
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
- Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
- Set goals and meet with operations lead/supervisor/manager to discuss progress.
- Understand rating, make bookings and be able to determine costs. Both consolidation and direct cargo.

Founded in 1905, C.H. Robinson is one of the world's largest third party logistics (3PL) providers, with 2015 gross revenues of $13.5 billion. We provide freight transportation and logistics, outsource solutions, produce sourcing, and information services to 110,000 customers through a network of offices in North America, South America, Europe, and Asia. To meet our customers' freight needs, we provide access to 68,000 transportation providers worldwide, including contract motor carriers, railroads, air freight carriers, and ocean carriers. With the service and dedication of 13,159 employees, our performance-driven culture, and our proven track record of success, we've built a strong reputation as an industry leader.

While our tradition of leadership began with our produce and truckload services, we've evolved into an industry-leading 3PL with a comprehensive portfolio of sourcing, transportation, and logistics services. The ongoing challenges of the supply chain industry inspire us to innovate and search for new ideas that challenge limits and extend Beyond Brokerage. Our customers, contract carriers, and suppliers are the beneficiaries of this forward-thinking approach, because we believe they deserve nothing but the best from their 3PL. We are not content to simply meet their expectations—we are committed to exceeding them every single day.

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