
Customer Service Executive
1 week ago
**CUSTOMER SERVICE EXECUTIVE**
**Job Highlights**:
Material Technology ( a Krayden company) is a stocking technical distributor featuring adhesives, sealants, encapsulates, coatings, solder, solder chemicals, release agents, dispensing equipment and supplies with locations throughout the United States and Mexico, Asia, and Brazil. The company represents only the leaders in engineered materials.
We are seeking a top-notch Customer Service Executive who has a proven record of building and maintaining customer relationships and building rapport.
**Job Summary**:
The Customer Service Executive relies on experience and judgment to productively serve the customer.
**Key Responsibilities**:
Processing and acknowledgement of Purchase Orders
Generate Sales Quotation to customers
Respond to Customer Service calls and attend to sales enquiries
Works with other departments on shipment scheduling
Contacts customers with status of order status.
Expedite orders as requested.
Enters new customer data in the computer system.
Deliver exceptional customer service to the customers by responding to each request in a timely and courteous manner.
Assume responsibility for establishing and maintaining professional business.
Present a positive image of the Company maintaining procedures.
Performs other duties as assigned related to Customer Service.
Assist in maintaining pricing in system
**Desired Skills and Experience**:
Minimum Diploma or equivalent
Good communication skills
Fluent in English and Mandarin
Minimum 5 years of experience in Customer service or any related field
Computer Literate (MS Office)
Strong attendance record.
Basic knowledge in ERP system.
- **This job description is intended to be a general description of the duties and responsibilities _
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