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Hospitality & Service Manager

2 weeks ago

Singapore COFFEE SMITH PTE. LTD. Full time

**Responsibilities**:

- Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
- Supervising staff members and communicating the importance of customer satisfaction.
- Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
- Maintaining a high standard of customer service according to company operating procedures.
- Attending to any complaints logged by guests in a professional and timely manner.
- Performing monthly evaluations of staff members according to performance and participation.
- Working with the human resources department to recruit and train new personnel.
- Determining the future goals of the hospitality division by studying market trends and working with the marketing team.