Guest Service Executive

4 weeks ago

Singapore Far East Hospitality Full time

Guest Service Executive (Islandwide) at Far East Hospitality Management (S) Pte Ltd

Overview

Join to apply for the Guest Service Executive (Islandwide) role at Far East Hospitality Management (S) Pte Ltd .

Responsibilities
  • Provide courteous and efficient service and, if possible, comply with each guest's request. Ensure that all telephone calls are handled promptly within three rings.
  • Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  • Take ownership of problems, handle guest complaints promptly according to established procedures, and report to supervisor for follow-up when necessary. Glitch reports are to be written when necessary.
  • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies and procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Maintain a professional and courteous working relationship and effective communication with all hotel personnel.
Requirements
  • Minimum Diploma in Hospitality
  • Able to perform rotating shifts
  • Positive attitude and outgoing personality with good public relations skills
  • Previous experience in hospitality and Opera knowledge will be advantageous
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality
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