Senior Technical Support Engineer, Dedicated Support

2 days ago

Singapore Tableau Full time

**Job Category **:Customer Success Group

**Job Details**:
**What you’ll be doing **
The Senior Technical Support Engineer, Dedicated Support will work directly with Tableau Enterprise Support customers and their Technical Account Managers to own all technical concerns regarding their Tableau environment. Senior Technical Support Engineer, Dedicated Support will provide experienced support and troubleshooting skills to resolve complex technical issues, and proactively address any challenges that impact broader adoption of Tableau products.

Some of the things you’ll be doing include
- Own and resolve all issues with a high sense of urgency and professionalism.
- Ability to perform in-depth troubleshooting, create reproduction environments, and provide root cause analysis.
- Prioritize high-profile and escalated cases.
- Maintain excellent relationships with Tableau Enterprise Support customers, Technical Account Managers, Product Management, Sustaining Engineering, and local Account Teams.
- Contribute to Tableau knowledge, community, and training resources.
- Escalate support cases and priority issues to management as needed.
- Maintain impeccable case hygiene and customer related files and records.
- Participate in the weekend support on-call rotation once every 3-6 months.

**Who you are **
- **Highly Technical **. Deep understanding of the value of Diagnostic Troubleshooting. Excellent case worker (skilled at Case Administration, response writing, and call handling). Ability to learn new technologies and concepts quickly
- **Energy and Creativity **. Energy and enthusiasm are your hallmarks. You think out-of-the-box and wow people with your interesting angles and quality work. You love the creative process - whether that’s selling a new customer or recruiting a great salesperson
- **Problem Solver. **You love tackling the most difficult of challenges and know how to get to the best solution.
- **Excellent Communication. **You know what to say and more importantly, how to say it.
- **Conviction and Commitment **. You have an unshakable belief that Tableau’s products will improve the world - one person at a time. Once you get it, you go all the way.
- **You are a Recruiter **Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world

LI-JL3

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.

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