CRM & Loyalty Manager

1 week ago

Singapore Soleil Collective Full time

**About Soleil Collective**

Backed by Gauge Capital, Soleil Collective is building a portfolio of leading high-growth brands specializing in sunless tan, suncare, and bodycare products. Soleil accelerates growth and improves profitability with sales, marketing, operations, and strategic management expertise. We have completed two acquisitions to date: Loving Tan and Coco & Eve.

Coco & Eve’s story starts in Bali, among the island’s volcanic beaches and lush rainforests. The brand allows you to glow up like you just returned from a trip to paradise with our sun-kissed, skin-loving tan products and deliciously scented, efficacious haircare—all formulated with the best tropical Balinese ingredients.

**About the Job**

**Responsibilities**
- Own the EDM channel, including its execution strategy and providing strategic recommendations for improvements.
- Build customer segments/cohorts, execute automation, and optimize customer journeys.
- Manage weekly reporting decks and analyse campaign performance metrics. Including regular testing on content and copy to always improve performance.
- Coordinate campaign launches with internal and external stakeholders to ensure timely and consistent execution.
- Own the Loyalty Program within the brand, relaunching its value to the wider team and the customer base and driving best practice along each element of the program.
- Hold responsibility for the Yotpo review platform, partnering with CX on replies and monitoring and powering up the further usage of reviews throughout our marketing channels.
- Support CRM execution across brands for Soleil Collective (the parent organization of Coco & Eve), as needed and when feasible

**Requirements**:

- Solid experience in running successful loyalty programs for a brand.
- Superior project management skills with keen attention to detail.
- Ability to provide strategic recommendations backed by data insights.
- Strong team player with the ability to contribute creative ideas to the organization.
- Excellent verbal, interpersonal, and written communication skills.
- Exceptional command of the English language.
- Capacity to anticipate needs, innovate, and excel in a fast-paced environment.
- Positive attitude, collaborative mindset, and a proactive approach to solving problems.

  • Manager, CRM

    1 week ago

    Singapore LVMH Full time

    **Position**: Manager, CRM & Loyalty **Profile**: **Responsibilities**: - Build the 360° CRM action plan (offers, sequence of communications, targeting, channels of contact) to achieve customer retention and loyalty KPIs. Use data analytics and Test & Learn methodology (A/B testing) to optimize targeting and campaign performance (offers, sequence of...

  • Manager, CRM

    1 week ago

    Singapore Sephora Full time

    **Responsibilities**: - Build the 360° CRM action plan (offers, sequence of communications, targeting, channels of contact) to achieve customer retention and loyalty KPIs. Use data analytics and Test & Learn methodology (A/B testing) to optimize targeting and campaign performance (offers, sequence of communications, segmentation targeting, and channels of...

  • Manager, CRM

    1 week ago

    Singapore Sephora Full time

    Organisation Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. The Sephora SEA Retail activity spans over 6...

  • Global CRM

    1 week ago

    Singapore Castlery Full time

    Furniture shopping has always been about filling a room with trending aesthetics. At Castlery, we're making it about creating a space to thrive in and be your best self. We are building a culture of people obsessively passionate about our mission and a place where you will want to show up every single morning and thrive together. Do you enjoy working within...

  • Assistant Manager/manager, CRM

    1 week ago

    Singapore Harry's International Pte Ltd Full time

    **Job Purpose**: **Responsibilities**: - Collaborate with key internal stakeholders to define goals and achieve revenue targets for various types of partners and members relationships. - Plan and execute various campaign set up, CRM/CMS management, delivery reporting and performance analysis. - Lead key initiatives and projects from initiation to execution...

  • CRM & Loyalty Lead - Apac

    2 weeks ago

    Singapore The Cooper Companies Full time

    **Job Summary**: CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals. At CooperVision, our...

  • Professional, CRM

    6 days ago

    Singapore Under Armour Full time

    Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our...

  • Senior CRM

    2 weeks ago

    Singapore Unibail-Rodamco-Westfield Full time

    Overview Unibail-Rodamco-Westfield développe et opère un portefeuille d’actifs immobiliers à usage mixte, durables et premium dans les villes les plus dynamiques d’Europe et des Etats Unis. Reinvent Being Together : Portés par notre raison d’être, nous nous mobilisons pour accélérer la régénération urbaine et participer à repenser la...

  • CRM Manager

    1 week ago

    Singapore Top Bridal Pte Ltd Full time

    As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer...

  • CRM Manager

    2 weeks ago

    Singapore Castlery Full time

    Overview Join to apply for the CRM Manager role at Castlery . We\'re rethinking homes for how people really live, and we\'re looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What you\'ll...