Scaled Account Team Lead, Apac, Reality Labs

1 week ago


Singapore Meta Full time

**Scaled Account Team Lead, APAC, Reality Labs Responsibilities**:

- Lead a team of Account Managers and Client Renewal Specialists to build and execute an effective programs strategy for driving Workplace and Reality Labs product adoption, ensuring scalable processes are being implemented to drive customer success and customer renewals
- Own logo retention and grow net dollar retention of scaled accounts in region
- Provide executive oversight for all regional scaled customer success value initiatives, including streamlining ongoing programs for customers
- Support Account Managers and Renewal specialists in meeting and exceeding top line business goals and building career plans to support internal growth of team
- Identify and implement improvements to current strategy, processes, people and programs that will enable the business to expand into more efficient CS offering
- Lead creation and iteration of a combination of 1-to-1 customer consultations and 1-to-many customer engagement programs and initiatives that can efficiently and effectively drive customer adoption at scale
- Work closely with Global Scaled CS team as well as Product teams (including Data Science and Research) to ensure launched programs are successful and perform against their adoption goals
- Support the successful delivery of client programs that align with and support immediate and future product growth strategies, including the alignment of wider cross-functional teams at Meta
- Give customer perspective to cross-functional teams, including ensuring product programs can be delivered at-scale to global customers
- Willingness to travel ~30% of the time

**Minimum Qualifications**:

- 10+ years of account management experience, sales or professional services at a software/SaaS company
- Leadership and people management experience
- Experience working in established enterprise software/SaaS companies as well as start-ups, building and executing customer experience and team processes to drive high levels of customer engagement
- Experience with using an analytical approach to inform business/technical specifications and customer feedback

**Preferred Qualifications**:

- MBA or other relevant advanced degree
- Analytical experience and outstanding communications experience inspiring a team remotely
- Big-picture thinker with the experience to solve detail-oriented issues in a fast-paced, always-on, highly ambiguous start-up environment
- Interpersonal experience and experience developing strong working relationships at all levels of management, both inside and outside Meta
- Fluent English and additional languages is an advantage
- Proven adaptability in a rapidly changing product environment and responds strategically to customer needs



  • Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesMeta is seeking an experienced professional to lead our regional public policy strategy on AI and Reality Lab products.As a Public Policy Manager, you will join the Meta Policy Team in APAC, helping our policy teams to shape issues and product agendas with policymakers inside and outside of government. You will also advise our...


  • Singapore Meta Full time

    AI and Reality Labs Public Policy Manager, APAC Meta is seeking an experienced professional to lead our regional public policy strategy on AI and Reality Lab products. As a Public Policy Manager, you will join the Meta Policy Team in APAC, helping our policy teams to shape issues and product agendas with policymakers inside and outside of government. You...


  • Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    About the RoleWe are looking for a highly experienced professional to lead our regional public policy strategy on AI and Reality Lab products in APAC.As a Public Policy Manager, you will play a key role in shaping our policy teams' engagement strategies with policymakers inside and outside of government. You will also provide critical guidance to internal...


  • Singapore Voyager Labs Full time

    Singapore **About The Position**: **Location**: Singapore **Who are we?** **We make the invisible visible**. Deep digital investigation platforms for your most complex challenges. - Voyager Labs enables investigators and analysts to collect and analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable...


  • Singapore STACK INFRASTRUCTURE APAC PTE. LTD. Full time

    Roles & ResponsibilitiesTo apply, go to: APAC Regional Digital Controls Lead | Central Region - JobstreetWe are seeking a highly motivated and experienced APAC Regional Digital Controls Lead to drive the rollout and implementation of the Procore Project Management Platform across our projects in the APAC region. This individual will play a pivotal role in...


  • Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    About the RoleWe are seeking an experienced professional to lead our regional public policy strategy on AI and Reality Lab products.As a Public Policy Manager, you will join the Meta Policy Team in APAC, helping our policy teams shape issues and product agendas with policymakers inside and outside of government. You will also advise internal teams on public...


  • Singapore Meta Full time

    **Product Marketing Manager, International - Reality Labs Responsibilities**: - Lead market specific growth initiatives for the APAC region through quantitative analysis, qualitative feedback and represent the customers point of view internally with Product Marketing, Marketing Communications, Sales and cross-functional teams in the prioritization, design...


  • Singapore Meta Full time

    **Head of APAC Facilities Operations Responsibilities**: - Be an engaging, highly visible, and charismatic team lead, and oversee and be accountable for all aspects of facilities management and operations (including all related budgets) throughout the APAC region. - Be a trusted partner for internal stakeholders and clients, and maintain key relationships...


  • Singapore Unlimit Full time

    **Role Overview**: As the APAC SDR Team Lead, you will spearhead our sales development efforts in the region, driving lead generation, and setting up key partnerships to expand Unlimit’s market presence. You’ll manage a team of SDRs, setting targets, coaching for success, and ensuring effective communication with the sales team to maximize conversion...

  • Field Operations

    2 days ago


    Singapore PLK APAC PTE. LTD. Full time

    **Job Overview**: The Manager, Field Operations - PLK APAC is responsible for setting brand standards and ensuring consistency across Popeyes, APAC. The position also leads strategic guest experience initiatives, develops regional training content & standards, supports implementation of market tests, and the continuous improvement of restaurant procedures &...


  • Singapore Scaled Agile Inc Full time

    Company Description Through learning and certification, a global partner network, and a growing Customer of over 1,000,000 trained professionals, Scaled Agile helps enterprises build better systems, increase employee engagement, and improve business outcomes. Based in Boulder, Colorado, Scaled Agile is a member of the Pledge 1% corporate philanthropy...

  • Lead Business Analyst

    2 weeks ago


    Singapore AZIMUTH LABS PTE. LTD. Full time

    8 years exp **Roles & Responsibilities** **Main Roles** - Plan project schedules according to customers’ expected delivery milestones - Work with Technical Lead to translate business requirement into design documents - Provide project level analysis - producing required project analysis documentation - Collaborate closely with developers to implement the...


  • Singapore REMOTE TECH SINGAPORE PTE. LTD. Full time

    **Job Overview**: We’re looking for an outstanding Commercial Lead to work with our partner and spearhead commercial expansion in the APAC region. Having already secured a number of high-profile logos in the region, we see an opportunity to capitalise on this success, by building, then scaling, a dedicated commercial team in APAC. **Responsibilities and...


  • Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $8,300 - $16,600 Per Month**Date Posted** - 1 hour agoAdditional Details **Job ID** - 80095**Job Views** - 2Roles & Responsibilities Meta is seeking an experienced Logistics Program Lead to support our growing infrastructure in APAC. This person will be responsible for working...


  • Singapore STACK INFRASTRUCTURE APAC PTE. LTD. Full time

    Job Description:    The Project Implementation Lead APAC will be responsible for implementing the Procore Project Management Platform across our projects in the APAC region. This includes configuring and testing Procore, overseeing user acceptance testing, and providing ongoing training and support. The successful candidate will work closely with project...


  • Singapore Voyager Labs Full time

    Singapore **About The Position**: **Location**: Singapore **Your Upcoming Challenge**: As a hunter at heart, and a key member of our Sales team, you will introduce our cutting-edge AI technology and value proposition to executive level stakeholders in the financial field, drive sales and be part of growing our business in the APAC region. You will...


  • Singapore fccsingapore Full time

    On behalf of one of its clients in Immersive Learning, the French Chamber of Commerce is looking for an Instructional Designer - Virtual Reality Training._ Our client is looking for a dedicated VR Training instructional designer to join their entrepreneurial team in Singapore. You’ll gain hands-on experience in the rapidly evolving field of virtual...


  • Singapore Netflix Full time

    **Job Requisition ID**: - JR31217 **Teams**: - Marketing & Promotions **Work Type**: - Onsite Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they...


  • Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...


  • Singapore Olympus APAC Full time

    Olympus APAC requires a highly motivated and experienced Technical Support Lead to join our team.Key Responsibilities:Maintain and improve the service education system for trainers and distributors in the Asia Pacific region.Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including...