Head of Guest Experience

2 weeks ago

Singapore REKOOP PTE. LTD. Full time

**About REKOOP**:REKOOP is more than just a wellness club; it’s a community where clients come to relax, rejuvenate, and reconnect. We offer a range of services, including spa treatments and holistic therapies, designed to foster well-being in a welcoming and warm environment.

As the Head of Guest Experience, your primary responsibility is to ensure that every client feels welcomed and cared for from the moment they step through our doors. You will play a crucial role in enhancing the warmth and hospitality at REKOOP, creating a positive and memorable experience for all our clients.

**Key Responsibilities**:

- **Warm Welcome**:Personally greet clients as they arrive, ensuring they feel comfortable and at home.
- **Client Engagement**:Engage with clients during their visit, offering assistance, answering questions, and ensuring they have everything they need.
- **Atmosphere Creation**:Work closely with the management team to foster a warm and inviting atmosphere throughout the club.
- **Event Coordination**:Organize and host events, workshops, and social gatherings to enhance the community feel at REKOOP.
- **Feedback Loop**:Collect and act on client feedback to continually improve the guest experience.
- **Staff Training**:Train and mentor staff on best practices for guest interactions and service delivery.

**Qualifications**:

- Experience in a hospitality or customer service role, preferably in a luxury or wellness environment.
- Exceptional interpersonal skills with a genuine passion for people.
- Ability to create a welcoming and inclusive environment.
- Strong organizational skills and attention to detail.
- Creative and proactive approach to enhancing customer experiences.

**Why Join Us?**
- Play a key role in shaping the client experience at a leading wellness club.
- Enjoy a fulfilling and dynamic role where your creativity and people skills are valued.
- Be part of a team dedicated to promoting health, well-being, and positivity.

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