Hospitality Guest Experience Manager

2 weeks ago

Singapore HERITAGE SOHO PARTNERS PTE. LTD. Full time

**Heritage Collection Singapore**

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Satisfaction Manager. This role is not for the faint-hearted. If you like being active in your work, be prepared to clock as many as 30k steps in a day

This position reports to the Operations Team Lead and the Operations Head.

Passion drives what we do here at Heritage and what we are most passionate about is helping our guests discover a sense of place when visiting Singapore.

Our staff are encouraged to think out of the box and are empowered to build our brand and help our guests create memorable experiences of their stay.
- Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.
- (After proper training) Take charge of a sector and **move between buildings to handle check-ins, check-outs and deposit payments - you must be fit and like being on the go**:

- Develop and maintain positive relations with guests via regular and proactive communication. **You will be expected to ask guests to provide you written feedback on your performance.**:

- Manage guest complaints and work to resolve them or provide feedback to Management
- Manage and schedule work order requests put in by tenants in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.
- Manage and supervise housekeepers and any external vendors
- Coordinate with guests for their weekly housekeeping
- Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed
- Analyze current SOPs and make recommendations to the Management to improve operating efficiency
- Manage supplies like paper goods and cleaning products and order these supplies on a timely manner
- Work with external vendors like laundry service providers to ensure operations are not disrupted

**Requirements and Qualifications**:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
- At least 2 years of experience in Hospitality work
- 5 Days Week, Shift Work, Off on Weekday or Weekend.
- 1-2 years of property management experience preferred.
- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- High levels of integrity
- Ability to work independently and as a productive member of a team.
- **Ability to work under pressure and meet deadlines.**:

- **Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

  • Hospitality Guest Experience Manager

    1 week ago

    Singapore HERITAGE SOHO PARTNERS PTE. LTD. Full time

    **Heritage Collection Singapore** We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Satisfaction Manager. This role is not for the faint-hearted. If you like being active in your work, be prepared to clock as many as 30k steps in a day! This position reports...

  • Guest Relations Manager

    20 hours ago

    Singapore Far East Hospitality Full time

    Guest Relations Manager (The Clan Hotel)Join to apply for the Guest Relations Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd Guest Relations Manager (The Clan Hotel)2 days ago Be among the first 25 applicants Join to apply for the Guest Relations Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd...

  • Guest Relations Manager

    1 day ago

    Singapore Sunset Hospitality Group Full time

    Company Introduction Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that...

  • Chief Hotel Experience Officer

    5 days ago

    Singapore beBee Guest Full time

    Hotel Operations Manager Job Description">This role oversees the day-to-day functions of a hotel, ensuring smooth operations across all departments and striving for high levels of guest satisfaction. A Hotel Operations Manager plays a crucial part in maintaining efficient systems and processes that ensure seamless delivery of services to guests.">Guest...

  • Guest Service Executive

    12 hours ago

    Singapore Far East Hospitality Full time

    Guest Service Executive (Islandwide) at Far East Hospitality Management (S) Pte Ltd Overview Join to apply for the Guest Service Executive (Islandwide) role at Far East Hospitality Management (S) Pte Ltd . Responsibilities Provide courteous and efficient service and, if possible, comply with each guest's request. Ensure that all telephone calls are...

  • Guest Experience Manager

    11 hours ago

    Singapore beBeeGuest Full time $4,000 - $6,000

    Job Title: Guest Experience ManagerAs a Guest Experience Manager, you are the epitome of luxury hospitality. Your role is to create unforgettable experiences for our guests, exceeding their expectations at every turn.

  • Guest Experience Manager

    2 days ago

    Singapore GENTLE GIANT VENTURES PTE. LTD. Full time

    **About the Space** Located in the heart of Singapore’s Central Business District, this modern dining and social concept blends elevated local flavours with contemporary presentation, offering both comfort and creativity across its food and beverage program. The space is intimate yet energetic, featuring a central bar, cozy booths, and a private dining...

  • Guest Experience Manager

    2 days ago

    Central Singapore Heritage Collection Pte Ltd Full time

    Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York. We are currently looking for a self-motivated individual with an outgoing...

  • Guest Relations Officer

    2 weeks ago

    Singapore WANDERWONDER HOSPITALITY PTE. LTD. Full time

    **Why Join us?**: Jump on board with our dynamic, youthful team, where every day feels like a gathering of friends and delivering reimagined luxury hospitality is our ultimate mission. Plant the seeds of your career and watch them flourish with ample opportunities for growth and advancement within our company—your journey starts here, but the sky's the...

  • Guest Experience Manager

    1 day ago

    Singapore beBeeExperience Full time $4,000 - $5,000

    Guest Experience Manager Job SummaryWe are seeking a skilled Guest Relations Officer to deliver exceptional guest experiences and uphold service excellence standards.Provide seamless check-in and check-out experiences, address inquiries in a prompt and professional manner, and deliver Guest Service Excellence.Offer Concierge Services by understanding guests'...