Reservations Agent

2 weeks ago

Singapore Marriott International, Inc Full time

**Job Number** 24101886

**Job Category** Reservations

**Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Agent

    2 weeks ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    The Reservation Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. - You should strive to provide the most comprehensive and accurate information, to telephone...

  • Reservations Agent

    2 days ago

    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Reservations Agent role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Reservations Agent role at Westin Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Additional Information Job Number Job Category Reservations Location The Westin Singapore, 12 Marina View,...

  • Reservations Agent

    2 weeks ago

    Singapore MERCURE SINGAPORE BUGIS Full time

    **Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

  • Reservation Agent

    2 weeks ago

    Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time $35,000 - $45,000 per year

    FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is hiring a Full time Reservation Agent role in Singapore River, Singapore. Apply now to be part of our team.Job summary:Flexible hours availableWork pass will be provided for this roleThis role is an urgent hireResponsibilities Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels...

  • Reservation Sales Agent

    1 week ago

    Singapore Pan Pacific Hotels and Resorts Pte. Ltd. Full time

    Overview Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the...

  • Reservation Agent/ Executive

    2 weeks ago

    Singapore BIDEFORD HOUSE PTE. LTD. Full time $40,000 - $80,000 per year

    COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group's newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group's hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore's 156...

  • Raffles Service Agent

    2 days ago

    Singapore Raffles Hotels & Resorts Full time

    Join to apply for the Raffles Service Agent (Reservations)role at Raffles Hotels & Resorts Continue with Google Continue with Google Join to apply for the Raffles Service Agent (Reservations)role at Raffles Hotels & Resorts Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience...

  • Reservation Sales Agent

    1 week ago

    Singapore PAN PACIFIC MARKETING SERVICES PTE. LTD. Full time

    Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the...

  • Cluster Reservations Agent

    4 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • International Reservation Sales Agent

    4 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of...