Programme Manager

**Company Overview**:
**Purpose and Accountabilities**:
As part of its commitment to our clients, Alpha Development has an exciting opportunity to join the Programme Management team delivering training programmes and providing exceptional service to our clients. Programme Managers will own programme delivery and will establish relationships with our clients to support successful programme delivery and exceed client satisfaction. Working closely with Account Managers and Account Directors, this will support Alpha’s growth ambition on a global scale.

**Key Responsibilities**:
**Programme Management**:effective project management of training programmes.
- Manage Programme deliveries to time, budget and quality following internal process.
- Lead a project - be accountable and drive execution.
- Create and maintain comprehensive project documentation.
- Co-ordinate the work of the Programme and project team. Ensure resource availability and allocation, delegate tasks where appropriate.
- Accurately maintaining / recording training events within enterprise management system.
- Manage project risks and issues and be accountable for project governance.
- Set objectives and closely manage the scope of a project. Implement new plans quickly without disruption to current programme if necessary.
- Measure project performance and produce reports for client / stakeholders.

**Client Services**:delivering exceptional service to our clients and stakeholders, ensuring clients are supported throughout the planning, implementation, and delivery of programmes.
- Relationship and Stakeholder Management: plan and liaise continually to ensure requirements are being met.Support the trainer and client throughout. Respond to change, problem solve and managing client and trainer expectations throughout.
Support the wider global Programme Management team on an ad-hoc basis.
- Support our clients to delivery successful training programme(s)Solve client issues that challenge success.
Provide solutions that satisfy both short
- and long-term client needs.
- Deliver outstanding customer service throughout the programme lifecycle.Adhere to service levels agreements.
Report on programme success criteria.
Analyse customer data to improve customer experience.

**Key technical skills, experience, knowledge and qualifications**:

- Minimum 4 years within professional services project management and/or Learning & Development, HR.
- Project Management - including leading multiple projects simultaneously.
- Proven ability to identify and meet client needs through a delivery of products and excellent services.
- Proven logical ability and effective communication skills.
- Demonstrate a solutions-focus approach, think about the client first, understand client’s needs and strive to add value whilst delivering outstanding customer service.
- Work effectively in a fast-paced environment managing workflow across different lines of businesses/departments.
- Digitally savvy; able and keen to learn new systems.
- Knowledge of the training industry.
- Experience working in a client facing, customer service role.
- Experience of Learning Management Systems, eLearning systems and webinar software.
- (Recommended) Project management qualification/Advanced Certificate in Learning and Performance (ACLP) or Advanced Certificate in Training and Assessment (ACTA)

**Key personal skills and abilities**:

- Effective communication skills:Excellent written / oral / presentation / negotiation skills, articulate and an empathetic listener.
Excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders. Comfortable with several means of communication at one time.
Can carry out difficult conversations and give/receive feedback.
- Capability for coordination, problem solving, decision making, sound judgment, assertiveness, and ability to adapt to diverse situations.
- Highly organised; can work to strict deadlines, remain focused, detailed, and controlled.
- Professional manner, positive approach and ‘can do’ attitude.
- Team-oriented and flexible.
- Process drive whilst remaining agile.
- Self-motivated & self-sufficient. Confident to be on client’s site alone and represent Alpha effectively.
- Competence to build and sustain relationships: internally and externally.
- Motivated to deliver outstanding customer service to all stakeholders. Ability to partner with and support our clients.

**Alpha Values**:

- Professional
- Accountable
- Team Focused
- Innovative
- Open and Honest