Programme Manager

2 days ago

Singapore Thye Hua Kwan Moral Charities Full time

COMPANY DESCRIPTION

Since October 2011,**Thye Hua Kwan Moral Charities (**THK**MC)**was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

**THK**MC provides assistance to the various groups in our community through more than 60 programmes and services for the**elderly and the sick**,**families**,**persons with disabilities**, and**children. **We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

DESIGNATION : Programme Manager

RESPONSIBILITIES

**JOB PURPOSE**
- To manage the assigned programme.

**DUTIES & RESPONSIBILITIES**

**Time Management and Service Quality**
- Periodic review on the programmes Key Performance Indicators (KPI) to ensure overall effectiveness.
- Responsible for the management of programme which includes operations, planning and maintaining work systems, procedures and training that enable and encourage the optimum performance of health care staff.
- Conduct Annual Performance Appraisal for the programme staffs, and provide counselling where necessary.

**Data Management**
- Manage and monitor the available feedback systems (service surveys, home visits, etc) to achievement of high service quality, address service failures and perform work improvement initiatives as required.
- Review and update the programmes Standard Operating Procedures (SOPs) to ensure compliance with service guidelines from relevant governing agencies/bodies
- Prepare and submit relevant programme weekly/monthly reports to HODs, for their approval.

**Stakeholder Management**
- Work in partnership with multi-disciplinary teams internally and with stakeholders in the community to ensure smooth coordination and holistic care for clients across services.
- Conduct periodic meetings with programme staffs, support teams for information/instruction dissemination, gathering of feedbacks, review of outstanding issues and other work-related matters.
- Manage staff retention, recruitment, training and deployment to achieve department operational objectives.

**Asset Management**
- Keep records of equipment and consumables

**Learning & Growth**
- Plan, implement, evaluate, and improve the efficiency of work processes and procedures to meet programmes service requirement.
- Embark on work tasks assigned by the reporting officer

QUALIFICATIONS
- Degree Qualifications in any Discipline.
- Strong communication and teamwork is required for the role
- Proficient in Microsoft Office Applications
- Maintains good relations and an cooperative team player
- Analytical and decision-making skills
- Ability to make timely and practical decisions

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