
Patient Service Officer
6 days ago
Requirement:
- Preferable with relative experience but not essential
- A good team player who is well organized, motivated and attentive to details
- Good communication and interpersonal skills.
- IT literate (to use clinic software, computer, Microsoft office).
- Fluent in English and Mandarin
- Further training and development will be provided.
**Responsibilities**:
- Attend to all patients’ enquiries (telephone and walk in) promptly and courteously.
- Register patients for appointments and/ or walk in treatment.
- Attentively monitor patients appointment bookings details, quick response follow up for late arrival.
- Upon completion of consultation and treatment, discharge patients by dispensing medication, collecting accurate payment, and scheduling of next appointments.
- Enter treatment charges as well as sales of products into clinic software accurately.
- Collect payment accurately, either by cash, nets or credit cards.
- Submit insurance dental claims (CHAS, Medisave, Other insurances).
- Call patients for follow-up whenever required.
- Record and file documents (Consent Forms, Insurance Forms) in accordance with SOP.
- Send, receive and track lab cases.
- Maintain the cleanliness and neatness of the clinic counter and waiting area.
- Any other duties as assigned by Management
- Experienced as a Customer Service Officer/ Front Desk Counter Receptionist/ Patient Services Associate
- Dental Assistant/ Clinic Assistant/ Nurse
- Experience in a clinic or healthcare setting (Including non-dental experience).
- Experience in the service industry
We value strong work ethic, attitude and customer service
**Job Types**: Full-time, Part-time, Permanent, Freelance
Part-time hours: 10 - 30 per week
**Salary**: From $2,300.00 per month
**Benefits**:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- Day shift
- Flexible hours
- Monday to Friday
- Weekend availability
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
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