
Service Delivery Manager
4 days ago
**Only Singaporean citizen needs to apply.
**Service Delivery Management**: Ensures smooth handover and transition of the migrated infrastructure to the existing operations (Ops) team. Oversee the project’s service delivery, manage stakeholders and expectations, and coordinate between teams to ensure a seamless transition with mínimal disruption. The SDM is responsible for maintaining service quality throughout and post-transitions.
**Skillset Requirements**:
- Project Management and Transition Expertise
- Cloud Infra Knowledge (AWS)
- Service Management Framework (ITIL/ITSM) Proficiency
- Communication and Stakeholders Management Experiences
- Transition and Transformation Planning
- Risk Management Skills
- Min 3 Years Experience
**Scope of Work**:
1) Develop a detailed transition & transformation plan outlining the phases of transition from migration to ongoing operations. Ensure the operations teams are prepared to manage the new or updated infrastructure, with clear roles and responsibilities.
Define SLOs for ongoing support.
2) Facilitate knowledge transfer sessions with the cloud engineering and operations teams. Ensure thorough documentation of the cloud infrastructure, processes, monitoring, and security measures is provided to the Ops team. Oversee the creation of runbooks, playbooks, and operational manuals for the Ops team.
3) Act as the primary liaison between project stakeholders (Cloud Engineers, DevOps, SRE, Helpdesk, and Ops teams). Provide regular updates to leadership, stakeholders, and teams on transition progress, ensuring transparency in handover timelines. Address concerns from the operations team and escalate issues where necessary to ensure they have the tools, training, and support they need.
4) Monitor the quality of the migration process and its impact on ongoing operations. Ensure all support frameworks (incident management, ticketing systems, etc.) are properly in place and aligned with the newly migrate infrastructure. Oversee testing and validation of systems, including DR (Disaster Recovery) and failover tests before the handover.
5) Implement a post-handover support phase, during which the migration team provides escalated support for any issues encountered by the Ops team. Track and resolve any post-handover issues related to performance, security, or availability. Ensure lessons learned from the handover process are documented for future transitions.
-
Manager, IT Service Delivery, ETS
2 weeks ago
Singapore Delivery Hero Full timeCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...
-
Manager, IT Service Delivery, ETS
3 days ago
Singapore Delivery Hero Full time $80,000 - $120,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Manager/senior Manager, Service Delivery
1 week ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
-
Customer Service
13 hours ago
Singapore L D S DELIVERY SERVICE Full time1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...
-
Delivery Driver
13 hours ago
Singapore ALI DELIVERY SERVICES PTE. LTD. Full time**Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...
-
Area Manager
4 days ago
Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...
-
Manager, Service Delivery
2 days ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....
-
Service Delivery Manager
2 weeks ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service delivery budgets,...
-
Service Delivery Manager
4 days ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeService Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group (or it’s sub entities). This includes service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome. The service delivery will also cover the growth of the account and...
-
Delivery Business Operation
2 weeks ago
Singapore 4T'S DELIVERY AND MOVING SERVICES PTE. LTD. Full time**Business Development Operations for Delivery Roles** **1. Purpose and Objectives** - Drive growth by expanding delivery services. - Establish and maintain strong client relationships. - Optimize delivery processes for efficiency and customer satisfaction. - Identify new market opportunities and partnerships. **2. Key Responsibilities** - **Market...