Physical Security Systems Experience Manager

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

Team Introduction
The Physical Security System and Technology team aims to provide employees with a safe working environment by implementing integrated intelligent systems, maintaining efficient system operations, constructing work areas aligned with security strategies, and more. Our team focuses on using systematic tools to support physical security management and safeguard the company's operations globally.

**Responsibilities**:

- Collaborate closely with global cross-functional teams to design and implement employee-centric physical security strategies that prioritize safety and a positive experience.
- Conduct thorough assessments of our current physical security systems, focusing on their impact on employee experience and safety. Identify opportunities for improvement and propose enhancements to create a secure and welcoming environment.
- Engage in regular interactions with employees to gather feedback on their interactions with access control systems. Utilize this feedback to fine-tune system designs and processes, ensuring a seamless and non-intrusive experience.
- Collaborate with security personnel to integrate feedback mechanisms within the physical security systems, allowing employees to report concerns, incidents, or suggestions for improvement.
- Conduct user-centric testing, including scenario simulations, to assess the effectiveness of physical security systems during emergency situations. Propose adjustments to ensure employee safety remains a top priority.
- Maintain detailed records of employee feedback, system assessments, and any incidents related to physical security. Compile and present reports to leadership, highlighting improvements made and areas for ongoing enhancement.
- Regularly monitor and audit various physical security systems to detect and address anomalies, issues, or potential security breaches.
- Proven track record of conducting employee research on a global scale, including designing surveys, collecting data, and analyzing results to drive actionable insights.
- Ability to translate employee feedback into actionable recommendations for system improvements.
- Experience with usability testing, user experience evaluation, and user-centric design principles.
- Proficiency in research methodologies, data collection, and analysis techniques.
- Project management skills for coordinating initiatives to enhance employee experience and safety.
- Strong analytical skills for assessing security risks and compliance.
- Excellent written and verbal communication skills, with the ability to convey complex concepts in a clear and concise manner.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.