Assistant Manager, Undergraduate Education Office

**Key Job Purpose**

Assist the Associate Chair (Academic) and MSO Lead for Undergraduate Education Office in managing all areas of administration pertaining to the Undergraduate Education matters of the School of Social Sciences, with the objective to ensure a timely and high-quality programme delivery to students.

**Responsibilities**

Work closely with the Program coordinators to oversee the planning (and handling students) for the programme related matters but not limited to:

- Management and overseeing course planning and registration matters
- Handling all admission, examination, exchange & internship planning and eventually queries
- Gathering Student Feedback on Teaching
- Coordination of graduation projects, including communication to students on guidelines and requirements for submission, collation of submissions and grading
- Preparation of budget projection for part-time EOM and OOE
- Management of the appointment and re-appointment of part time teaching staff
- Verification and recommendation of teaching claims
- Preparation of academic proposals for new courses and changes in curriculum
- Collaboration with the Program coordinator and student care manager to coach/facilitate students who face academic issues
- Management of Website Content
- Perform school-level administrative role(s) related to undergraduate matters.
- Review work processes with the aim of streamlining for better efficiency and effectiveness.
- Ensure that the standard operating procedures are updated whenever there are new policies and procedures to fit the work processes.
- Coordinate the dissemination and implementation of the administration policies, procedures, and guidelines.
- Ensure the team and relevant parties are well informed on the new processes.
- Maintain proper documentation and archival of information.
- Provide coaching and guidance to support staff.

**Requirement**
- Recognized degree with mínimal 3-5 years of relevant work experience in the administrative support role - including planning and operations management responsibilities. Higher learning institutional work experience will be advantageous
- Strong administrative skills in particularly, meticulous with details to keep track of progress status / completion within set timelines
- Customer service oriented as in possessing a positive attitude to approach each situation with a solution
- Open minded team player who readily communicates and objectively keeps the team goals in view
- Good communications skills in both written and spoken to handle diverse levels of stakeholders

**About School of Social Sciences (SSS) - Click **HERE**

SSS has nearly 100 faculty members and more than 1,700 undergraduates who major in the four degree programmes the School offers: Economics, Psychology, Public Policy and Global Affairs, and Sociology. There are more than 180 graduate students in our PhD and MA programmes (by research), and MSc programmes in Applied Economics and Gerontology. The School’s holistic and rigorous education aims to prepare our students with analytical and critical capacities that can be applied in the classroom and future careers. Apart from being deeply engaged in their disciplinary pursuits, our faculty members are also at the forefront of cutting-edge research between the social sciences and other disciplines.

Hiring Institution: NTU

In line with Singapore’s nationwide Vaccination-Differentiated Safe Management Measures (VDS), employees must be fully vaccinated to return to the workplace, unless certified to be medically ineligible. For Information on VDS, please click here.