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Assistant Director

2 weeks ago

Singapore HPB Health Promotion Board Full time

Looking for a job that actually makes a difference?

**Join us at the Forefront of Shaping Healthier Lives**:
The Health Promotion Board’s vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.

You will be a part of HPB’s **Preventive Health Programmes & Rewards Division**, Rewards Department, to optimize the use of rewards for positive behavioural outcomes that can help achieve HPB’s vision of “A Nation of Healthy People”.

**WHAT YOU CAN EXPECT**:
As a key member of Rewards Department, you will be part of a team to manage a board-wide rewards programme and platform services to facilitate sustained engagements with all stakeholders within its rewards ecosystem and to support national-level initiatives for the benefit of Singaporeans.

You will be responsible to facilitate the development of domain expertise progressively to guide divisions in optimizing usage of rewards to support programmes’ objectives across 3 main tracks: knowledge acquisition (extrinsic & non-monetary rewards “NMR”); provision of advisory/consultancy support (for both extrinsic and NMR); and continuous review/learning from experts in relevant industries & academia.

You will be required to provide leadership to team members business development areas: policy development and governance oversight for the awarding of Healthpoints, reward-types and non-monetary rewards (NMR); conceptualising and delivering specific rewards-related initiatives; collaborate with internal stakeholders and commercial partners to develop and drive the rewards-related strategic roadmap; participate in cross-functional or inter-agency projects involving the monetary or non-monetary incentive-related projects; work with internal IT team and outsourced vendors to ensure front-end and back-end users’ experience (UI/UX) are optimised; supervise the implementation of marketing or programme initiatives to enhance customer experience; and develop user experience analytics and insights, business performance metrics, and implement recommendations for business process or platform-related improvements.

You will also be required to provide leadership to team members in customer-care: customer queries and escalation management; customer-care vendor management and operations development & support.

**BE PART OF THE TEAM**:
Join us if you are a dynamic and self-motivated individual who has at least 10 years of relevant working experience in rewards or loyalty programme design/development, operation and execution; insights driven data analytics, account management, events and project management, or customer engagement, and enjoys working in a highly matrixed, fluid and fast-paced environment.

You should also possess:

- Possess reasonably strong knowledge of related CRM/IT systems, and comfortable in engaging tech stakeholders.
- Demonstrated competency in partnership proposal development (includes ideation), project management, operations planning, execution and management of project timelines.
- Possess a strategic, analytical and organised mind-set, able to produce outcomes and streamline processes.