Sr Patient Service Associate, Bed Management Unit
2 weeks ago
-Family Group: Ancillary
The Senior Patient Service Associate will be responsible in providing service assistance to patients, nurses, and other Patient Service Associates (PSA) in
the area of admission and transfers, which primarily includes, but not limited to bed allocation, fielding internal enquiries on bed status and other administrative and counter duties.
**DEPARTMENT FUNCTION(S)**
**1. Major Duties and Responsibilities**
**(A) SPECIFIC**
1. Receive and manage admission and transfer request from the following sources:
i. Acute & Emergency Department
ii. Specialist Outpatient Clinics
iii. Elective Admissions (From Patient Service Centre)
iv. Same Day Admissions (From Major Operating Theatres, Day Surgery Operating Theatres, Cardio Vascular Centre, Endoscopy Centre, and Renal Centre)
v. YCH and other healthcare institutions
vi. In patient wards
2. Perform bed allocation according to prioritization matrix in adherence to
discipline, ward class, infection control policy and patients' care needs.
3. Create admission line in systems for direct admission.
4. Maintain overview of ward discharges and transfers by:
i. Following up on time of discharge
ii. Following up on pending issues preventing immediate discharge or transfer of patient
iii. Combing wards for discharge status and communicate timely discharge information to BMU counter
5. Assist ward nurses' actualization of admissions, discharges, and transfers in systems during non-office hours and/or when ward PSA is riot available.
6. Work in collaboration with ward nurses in blocking beds for infection control or
maintenance and ensure timely release of beds.
7. Work with ward nurses to resolve bed allocation issues or challenges.
8. Monitor and update bed status at regular timings via various modes of
communication.
9. Coordinate ambulance transport for patient.
10. Manage patients at discharge lounge.
11. Attend to enquiries courteously and professionalIy.
**(B) GENERAL**
12. Maintain confidentiality of patient's information.
13. Maintain and upkeep the cleanliness and tidiness of the BMU counter.
14. Ensure the counter equipment are in good working condition:
i. Fax and photocopy machine
ii. Computers and laptops
iii. Telecommunication devices including desk phone, cordless phone, duty
mobile phone
15. Assist in collating data for statistics purposes.
16. Demonstrate good interpersonal and communication skills with internal and
external stakeholders.
17. Work with other service providers and departments in the discharge of their
duties.
18. Adhere to the hospital's and department's standards in the discharge of their
duties.
19. Participate in corporate events whenever necessary.
20. Undertake other duties as assigned by Supervisor, Executive, Senior Executive
or Manager.
**EDUCATION. TRAINING AND EXPERIENCE**
- Minimum GCE NY '0' Level with at least 3 years relevant working experience in
hospitality or healthcare industry
- GCE A' I NITEC (prior relevant working experience an advantage)
- Pleasant personality with passion for service excellence
- Good communication and interpersonal skills
- Working knowledge of computer
- Willing to work 3 rotating shifts, on weekends and public holidays
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