Intern, Food

4 days ago


Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Perform food and beverage services
- Set up cutlery, crockery and glassware on table
- Operate Point of Sales (POS) Systems when managing beverage order
- Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
- Replace soiled tableware and service items to prepare the table for the next customers

Deliver customer experience
- Provide customers with estimated waiting time by monitoring the guest waiting list
- Escort customers to their allocated, reserved or available seats
- Address customers' queries on food and beverages
- Suggest food and beverages to customers
- Provide go-the-extra-mile service to create a positive customer experience
- Follow customer service standards
- Escalate customers' feedback
- Execute initiatives under customer loyalty strategies

Maintain hygiene, safety and standards
- Follow the organisation's personal, food and beverage hygiene standards
- Follow the organisation's food waste management Standard Operating Procedures (SOPs)
- Follow the organisation's Workplace Safety and Health (WSH) policies and procedures
- Follow legislative requirements pertaining to handling and consumption of alcoholic beverages

Support food and beverage operations
- Assist in opening, operating and closing of shifts
- Execute daily operational tasks according to staff roster
- Replenish inventory at service stations
- Follow crisis response and recovery activities in accordance with business continuity policies
- Suggest areas for personal development to improve work performance

Contribute to continuous improvement
- Escalate feedback on current work processes and procedure
- Suggest areas for continuous improvement within work area
- Execute continuous improvement activities within work area
- Operate emerging technology and tools to improve work productivity

Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


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