Product Operation Specialist

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

**Responsibilities**:

- Have a deep understanding and knowledge of the Indonesian market, including local cultural norms.
- Familiar with evaluation methodology, elaborate independently on the evaluation guidelines, and complete evaluation and investigation according to the business requirements.
- Responsible for the design and execution of evaluation and investigation based on business targets to keep improving overall performance.
- Data analysis and insights/reports generation based on evaluation data.
- Work collaboratively with internal stakeholders such as the product, RD, and delivery teams to understand business requirements and objectives and enhance the product user experience.
- Keep learning and stay updated with the latest and relevant industry research and investigation.
- Able to design high-quality prompts to improve overall performance and achieve further feature optimization
- Able to work on projects outside core responsibilities that could require different requirements, such as using assessment methods and having flexibility to support related projects.
- Willing to work on sensitive issues including but not limited to child exploitation, a variety of religious and political views, violence, adult & sexual content etc.
- Performs other duties as assigned.

**Qualifications**:
Minimum Qualifications
What should I bring with me?
- Bachelor's degree or above, preferably with 3-5 years of experience in journalism, literature, mathematics, computers, medicine, law, and economics
- English proficiency is required along with complete fluency in Bahasa Indonesia as you will be predominantly covering the Indonesia speaking market.
- Knowledge about AI or related models, familiarity with social media platforms and an in-depth understanding of local culture
- Strong analytical reasoning, execution, and project management skills

Preferred Qualifications
- Experience working with international partners across different time zones and cultures
- Strong ability to learn and understand and able to work in a fast-paced environment.
- Familiar with common office software, evaluating experience is preferred
- Excellent oral and written communication skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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