Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Workplace Ambassador
Work Dynamics - Integrated Facilities Management

Overall Role
Support the employee experience by providing hospitable and warm customer service
Assist Facilities Management in the delivery of soft services
To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
Be the voice of the users by listening and providing for their requests
Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities
Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
Primarily responsible for all AMEX, PRIS request.
Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
Need to be culturally sensitive and perform work ethically and with integrity.
**Good knowledge of the surrounding amenities. ie**: location of the ATM, restaurant, direction to the train station, etc.
Responds to requests for information, service, and assistance in a timely manner.
Order of offices supplies and book meeting room for team meeting
Send out broadcast material to client corporate communications team for them to send out to the whole bank
Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
Upkeep and update the list of vendors and contacts monthly
Assist in collation for all team monthly reporting
Handle MOM with JLL & client vendors
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Handle Vendor invoices that include coding, tracking the payment
Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organisation
“Customer first” mind set

Key Measurables
(KPIs)
Workplace Pride
Workplace Productivity
Employment Agreement
Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies
LEADERSHIP
Work towards objectives unsupervised
Be willing to assist and mentor colleagues
Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS
Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING
Promote open, constructive, and collaborative relations with team members and clients.
Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION
Listens effectively and communicate through actions and example. Has good written and oral communication skills

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything w