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Workplace Ambassador
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JLL supports the Whole You, personally and professionally.
Workplace Ambassador
Work Dynamics - Integrated Facilities Management
Key activities the Workplace Ambassador is required to assist with include:
Client/Stakeholder SupportProvide superior customer service to meet on-site client’s expectations
Build relationships with clients/stakeholders
Communicate and engage with stakeholders/employees/guests for all queries and requests
Procurement & Vendor SupportAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvements plans
Finance Admin SupportAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace manager
Health & Safety Conduct regular audits to ensure safety procedures are being complied with
Prepare PTW/RA for vendors during events on site
Assist in carrying out safety procedures when needed
Conduct safety briefing when requested
Participate in fire drills managed by Landlord
Ensure Safety SOPs are complied.
Site Operations tasking (% allocation depends on site)Loading Dock Coordination (if applicable)
Coordination of Loading Dock bookings
Overseeing all incoming deliveries.
Observe unloading of trucks for proper handling and distribution of freight.
Recording delivery information on incoming shipments for each specific vendor.
Conference Rooms Coordination (Meeting rooms and Event space Coordination)
Coordinate booking of the conference rooms for events/meetings
Prepare Conference room areas for meetings/conferences
Manage Event space set up
Be POC for any issues/defects arise in meeting room technology, systems and assets
Organize any specific requirements from the clients regarding meetings
Coordinate DCI or customer meals as directed (depends on site)
Participation in events hosted by client and JLL4JLL
Office maintenance orders (Hard services)Perform the weekly consumables order
Receipt all consumables delivered and store as required.
File and keep all receipts for records.
Ensure adequate consumables available for workplace operations
General Site inspections
Perform inspections. Give direction to the onsite staff and vendors workplace is kept clean and safe.
Organize any special clean requirements
Escorting Clients/Contractors
Escort clients in areas only persons with Level 1 Security Access can reach.
Assist in maintaining client access requirements.
Manage building and office access
Repair and MaintenanceInspect all R&M assets, check inventory, rectify any issues
Keep record of all inspections completed
Assist in Ops Aide, Energy Audit, any other projects
Annual office improvements
Annual shut down
Risk ManagementAssist in the property risk management program
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Achieve Key Performance Indicators and Service Level Agreement targets
Other tasks consistent with the role of Workplace Ambassador
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
