Workplace Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Ambassador
Work Dynamics - Integrated Facilities Management

ROLE AND RESPONSIBILITIES

OVERALL ROLE
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for the Guest within their assigned portfolio, with the focus on providing outstanding Experience in the Workplace.

The role acts as an embedded point of contact for the Client (“GRE”) team regarding Workplace activities at a Site level, and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future

Creates Occupant Delight

Has a natural hospitality-orientated communications acumen

Embedded “Go To” trusted Workplace partner fostering all-level relationships

Understands business traits/ cadence/ needs

Deep Workplace & Surrounding area knowledge

Shares observations regarding any misalignment to nudge behaviours (incl. data from Workplace Delivery team)

Single Point of Contact for issues resolution & workplace change within space

Problem solves & Resets space on the fly

Acts as basic “counsel” regarding space needs/options as per Workplace Standards

Introduce technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors

Develop an active and visible Workplace Experience Team

Be part of a highly proactive, responsive, dynamic and agile team

Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures

Monitor service providers performance to ensure contractual obligations are met and exceeded

Liaise between dining team & facilities for event setup logistics

Liaise between vendors and users for scheduling work date for managing client's expectations

Ensure scheduled / ad hoc maintenance work is completed with quality

Engage floor user by conducting data analysis

Escalate facilities issues to management team when necessary

Consolidate feedback to management team regularly for ongoing improvement implementation

Participate in ad-hoc projects when required

I am a Community Ambassador
I own my floor/s and take personal responsibility for everyone and everything on my floor/s

If the water in the water dispenser is low, I top it up I don’t need to call dining team, I am empowered, I am trained to do some F&B tasks. I am the doer of everything on the floor. If there are coffee marks on pantry table, I clean it by myself immediately and do not need to wait for cleaning lady. I am the doer of everything on the floor

I know each person by name, what they do and what community they belong too. If a new person commences I greet them and help them settle into their new working environment

If something needs repairing, I arrange it with my colleagues in facilities and I ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted out

I am mobile, I do not have a work station, I don’t need one as I am always on the floor with my community. I have a tablet to communicate with and log tickets when required

You will mostly find me in the community lounge helping with services with the tea lady, mingling with community members and also ensuring everything is available, cups / glasses etc. are ready for use, and generally everything is clean and tidy

I report to the Workplace Exp