Call Centre Manager

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Roles & Responsibilities1 year5kRafflesServe as the primary point of contact for customers to manage scam allegations. Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts. Analyse and synthesise evidence and documentation to identify patterns and trends, ...

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities: 1. Operations Management: - Oversee the day-to-day operations of the airport transfer and limousine services. - Develop and implement operational policies, procedures, and standards to ensure efficient and...

Job Title: Call Centre Operations Manager Description: The successful candidate will be responsible for leading and supervising a team of call centre representatives to ensure they meet the company's customer service standards. This includes resolving escalated customer complaints and issues in a professional manner, providing training, feedback and coaching...

**Manager, TeleHealth and Call Centre** **SUMMARY**: **KEY RESPONSIBILITIES**: **Project Lead to set up TeleHealth and Contact Centre (TCC) services**: You will work closely with -Cares Teams to conceptualise TCC service models, ensuring that the functions of TCC align with the strategies and priorities. -Appointed vendors to plan and operationalise TCC...

Job Title: Call Centre Operations Manager">About the Role:">">This role involves leading a team of call centre agents to deliver exceptional customer service and meet performance goals.">The successful candidate will be responsible for supervising, motivating, and mentoring call centre staff to achieve optimal results.">Key responsibilities include...

Company description: Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its...

Roles & ResponsibilitiesAs a Call Centre & Reservations Agent (Permanent Night Shift), you'll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly. This role will require you to commit to permanent night shift timing.A little taste of your day-to-dayEvery day is different, but you'll...

Job Title: Call Centre Team LeadWe are seeking an experienced and dedicated individual to fill the role of Call Centre Team Lead. This is a key position within our organization, responsible for overseeing daily operations and ensuring high-quality customer service standards are met.The ideal candidate will be responsible for supervising a team across...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...