Country Technology Manager

**Job Summary**
- As a business partner, the role is responsible for maintaining the Bank’s Technology infrastructure capability, supporting the business activities across Retail, Wealth & Private Banking Segment. The responsibility of the Technology Manager also includes ensuring full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices. This includes ensuring service availability across the verticals and stability to the IT infrastructure supporting key clients facing services.
The role also contributes to the service management tasks across Incident, Change, problem management that for services catering to CPBB business in Singapore.
The Country Technology Management role takes primary ownership of country/regional business engagement and communication to influence and drive future technology agenda for country/region in alignment with Group Technology strategy orchestrating seamless support from all technology players to ensure delivery of the best technology solutions in time, within budget, with least risks and highest service continuity.**Strategy**
- Engaging key stakeholders
- Group Technology, Business Heads of WRB and CTOO, Product CIOs and GBS to develop and implement an end-to-end Technology service delivery strategy.
- Provide technology thought leadership and influence country/region’s business strategy with the effective and innovative deployment of technology.
- Develop transformative solutions and introduce capabilities that align to Business strategies with an end-to-end view
- Develop client related technology service strategies to enhance revenue potential and improve utilisation of current service provisions
- Involve and play pivotal role in investment decisions and PAR / PED authorisations
- Understand and contribute to country / region’s business strategy and communicate country/regional business direction to Group Technology. Influence Group Technology to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.

**Key Responsibilities**

**Business**
- Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country/region’s businesses.
- Reviewing progress of Group Technology service improvement initiatives for the country/region, escalating and contributing ideas as appropriate.
- Ensure adequate capacity plan is in place to meet business growth and transformative projects
- Provide steer in major Business driven projects to ensure minimum manual hand-off processes with good Technology service metrics (Delivery timeline, Business Benefits metrics etc)
- Work with relevant stakeholders to enhance client experience vide changes and introduction of new technologies and innovation to enhance revenue potential
- Facilitate/coordinate business-facing forums (where required) and involve the relevant Group Technology personnel. Ensure suitable executive forum representation of Country TTO Team, Country Operations Risk Committee (CRC), major initiative country implementation and project steering committees.

**Processes**
- Ensure that the Group Technology change management process caters for all country change needs, and that any complementary in-country/regional approval processes are confirmed with Group Technology. In approving system changes, the CTOO will act as the ‘gatekeeper’ of the country’s/region’s production environment by assessing impact and level of risk as a result of scheduled changes.
- For incidents having significant business impact, support the problem/incident management process which is owned by Group Technology. This will mainly involve the communication/escalation to business management of service impact, recovery process, root cause, and mitigating actions, and communication back to Group Technology of business concerns.
- Implement policies and procedures for the country with guidance from Group policies and procedures
- Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked
- Drive continuous improvements in Productivity and Cost Efficiencies
- Be accountable for all Technology services supported by internal and external service providers
- Acts as a gatekeeper for technology outsourcing components to ensure compliance to MAS outsourcing guidelines
- Ensure appropriate governance of End User Computing Applications used by TTO
- Ensure high security and protection of the Bank’s, Client information & assets
- Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client/customer service collaborating with relevant stakeholders
- Measure and improve business satisfaction with overall Group Technology service on a regular basis. Feedback to be channelled into Group Techno