Product Manager, Managed Services

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
**Team Summary**

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

**What a VCA Product Specialist Manager does at Visa**:
The VCA Product Specialist Manager is responsible for implementing Visa’s Commercial Capabilities with a key Commercial Issuer in Singapore. As a natural collaborator, you will develop a network of key cross functional stakeholders including various product teams, sales, client support at Visa and work directly with the client and implementation partners to expand the usage of Visa’s Commercial Capabilities.

To succeed in this role, you will need to excel in project management, stakeholder management, and cross-functional collaboration.

This role requires you to:

- Assess client business needs and identify applicable functional capabilities required, helping client add various capabilities to achieve success
- Leverage appropriate Visa assets and resources to provide an exceptional implementation & integration experience to the client
- Develop key focus sectors (e.g. Healthcare, Government, Logistics) with specific value propositions
- Perform go-to-market activities by closely working with product managers, finance, operations, legal, compliance, user experience and external partners as required both at Visa and client’s side
- Build and maintain relationships with internal key stakeholders within Visa as well as with the client

**Why this is important to Visa**:
**Projects you will be part of**:
This role will play a critical role in helping to architect Managed Services, a new business line which is in high demand from our clients. Once established in our initial clients, this role will support the scaling of these services across Singapore, and through other markets in AP.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
**What you will need**:

- 5-7 years’ experience involving product management, presales consulting and/or launching new products (preferably with commercial segments)
- Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus
- Good balance between strategic thinking and detailed, flawless execution with attention to detail
- Effective communication and presentation skills
- Proven experience in program and project management in a matrixed, multi-country, and multi-cultural environment

**What will also help**:

- Experience in client engagement in product management / specialist roles
- Demonstrated ability to research, understand business process and to propose ideas to deliver solutions
- Has worked in SME or Large Corporate focused roles, adept at gathering required internal approvals, managing launch plans and communications. This requires the ability to own and deliver a plan or to work collaboratively on larger projects.
- Understand the macro trends impacting payments, banks and financial services and assimilate the information to develop value propositions and execute client adoption

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.